Changing email page claims password is wrong (it isn’t)

  • Resolved speedy_snail

    (@speedy_snail)


    4 years, 4 months ago

    Changing the email address, required entering the current password. Unfortunately, I’m told my password is wrong (it isn’t, because it’s a direct copy from my password manager, the same password I use to login).

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @speedy_snail.

    Please, create a private ticket:
    https://cleantalk.org/my/support/open

    I will change your email address for you.

    If you can not log into your CleanTalk profile, then contact us via email:
    [email protected]

    I had the exact same issue, couldnt change the email address because the password was wrong, it’s the same password I used to login to see the option to change my email address.

    I didn’t realize that the site email address was pulled by the plugin and then used to create an external account either. I wasn’t warned about that during the install.

    In light of these issues I unistalled CleanTalk. I’d like that profile and account deleted off the CleanTalk site but I won’t hold my breath….

    Plugin Support amagsumov

    (@amagsumov)

    Hello. @markwordpress1

    We are sorry for the inconveniences caused.

    We show the notice that the web-site admin email will be used to register the cleantalk profile in case you are trying to get the access key automatically for the first time.

    Please, contact us via email to resolve the issue:
    [email protected]

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Changing email page claims password is wrong (it isn’t)’ is closed to new replies.