Changing Domain causes Products to Disappear

  • Resolved jjdualan

    (@jjdualan)


    5 years, 10 months ago

    We had our store working fine for about a year and all of a sudden today, most of the products stopped showing up. On our host (Cloudways) I created a clone of the site and oddly enough, the site works as it should.

    I then switched the domain to point to the cloned copy of the site and the products disappear again.

    Any ideas?

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  • Thread Starter jjdualan

    (@jjdualan)

    I had a spare domain so I pointed the clone to that domain and all the products were still there. I appears that the issue happens with just the original domain. Any ideas why this might happen?

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    What you describe would not be directly related to WordPress or WooCommerce and it sounds like something to do with you moving domain and the original domain.

    I’ve also never personally encountered anything like what you describe before I’m sorry to say, have you reached out to Cloudways to see if they can take a look at this for you as they may be able to help.

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