Changing consent status

  • Resolved gtrtang

    (@gtrtang)


    9 months, 2 weeks ago

    Hi,

    Some of my customers didn’t check the consent box (as I had the option enabled), so no review email was sent to them.

    However some of them would like to give a review now, but I cannot send them a reminder (I tried changing the plugin settings but that doesn’t change the ability to send reminders).

    What can I do to send them a reminder thus allowing them to post their review ?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for using CusRev.

    It isn’t possible to send a review reminder to a customer who didn’t give consent on the checkout page. They need to make a new order, tick the consent box on the checkout page in order to receive the review reminder email.

    Plugin Support bagel1317

    (@bagel1317)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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