Changing “Billing Address: Street Address” Causes Errors

  • Resolved shmoogie007

    (@shmoogie007)


    5 years, 1 month ago

    Bug identified since last update. Didn’t catch it in development so its on the live site. Ticket has been opened but thought I would post here as well see if the community is having the same issue or has incite on what to do.

    If one has an item in the basket and goes to checkout. CC entry is fine and working until one enters or changes Billing Street address – causes the CC entry to display – Currently unavailable. Please try a different payment method.

    Module and entry field load and work fine if the street address is not touched upon checkout, changing/updating the street address, causes the error. So a previous customer with an account who doesnt change billing address can get an order in just fine. But new customers, those who don’t have accounts are for sure running into the issue.

    Refreshing the page, or even choosing a different shipping option refreshes the CC fields and they will work again but am sure this is losing me new customers.

    Anyone else have this issue? Solutions? About to switch braintree modules but our backup Braintree module does not work with Auth/Cap which we use.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor SkyVerge

    (@skyverge)

    Hello,

    Thanks for reaching out about our PayPal Powered by Braintree gateway plugin! I’m happy to help out.

    We received your original support request internally and are looking into this on our end. In the meantime, I will leave this thread open as well in case there are any other reports of this issue, and we can continue troubleshooting this issue through the original thread. ??

    Thanks,

    Jennifer

    Plugin Contributor SkyVerge

    (@skyverge)

    Hello,

    First, I’m so sorry for the issues that this has caused! We have been able to recreate this issue on our end since the initial reports, and our developers are already looking into this as a top priority.

    If there is anything else that our team can help with in the meantime, please don’t hesitate to reach out!

    Thanks,

    Jennifer

    Plugin Contributor SkyVerge

    (@skyverge)

    Hello,

    I wanted to let you know that our team has just released an update which should resolve this issue. Our apologies again for the problems that this caused, and thanks so much for your patience while we worked on this!

    Could you please try updating the plugin and let us know if you are seeing any further issues?

    Thank you,

    Jennifer

    Plugin Contributor SkyVerge

    (@skyverge)

    Hi All,

    Thanks so much again for reporting the issue, and apologies for the delay in getting this patched up. Hopefully there haven’t been any further issues with the payment fields since the v2.3.7 update!

    I’ll mark this thread as solved now, though please do let us know if the issue still persists. We’d be happy to take a further look for you.

    Cheers!

    Simon.

Viewing 4 replies - 1 through 4 (of 4 total)
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