Changing auto renewal

  • Resolved rbdev

    (@rbdev)


    5 months ago

    HI because a lot of subscribers forget yearly subscription auto-renew, I want to disable for current active memberships, auto renew

    1. when i tried with one it told me “Changing the recurring indicator will not set up or remove a subscription with the gateway. This checkbox is for updating RCP records only.” so how do I get Stripe to cancel auto-renew or do I mis-understand
    2. is there a bulk way to change auto-renewal to off.

    Thank you I look forward to your assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ramilbatoy

    (@ramilbatoy)

    Hi @rbdev

    If a membership has auto-renew enabled, then unchecking the “auto-renew” box does not cancel their subscription in the gateway. That needs to be done separately by clicking the “Cancel” button near the membership status. See: https://restrictcontentpro.com/knowledgebase/editing-existing-memberships/

    Currently, we do not have a feature where you can disable auto-renew in bulk. I would suggest letting your recurring members manually disable the auto renew under their accounts page. Or, you may cancel their membership, let it expire and let them re-register again. If you go to this route, please ensure the auto-renew setting from Restrict > Settings > General is set to “never auto-renew” before letting them renew or re-register again.

    Plugin Support ramilbatoy

    (@ramilbatoy)

    Hey?@rbdev

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help.

    Best regards,

    Thread Starter rbdev

    (@rbdev)

    thanks for the reply, please let me know when it is available, we want auto renewals but we want to remind our subscribers so we dont get chargebacks

Viewing 3 replies - 1 through 3 (of 3 total)
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