Changes to custom billing fields not saved

  • Resolved Mirco Babini

    (@mirkolofio)


    9 months, 3 weeks ago

    I created a custom billing field.

    – If filled via checkout, it works.
    – If not filled via checkout, sometimes the customer request us to fill after the order is saved. Then accessing the order and changing the billing infos. They got saved, except for the custom fields. Changed manually into database (postmeta) and it worked. Weird.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @mirkolofio

    Hello mate

    Please send a private message to the fan page because, in order to solve the issue, some sensitive data could be requested.

    We provide you with the link below: https://www.facebook.com/quadlayers

    Best regards.

    macop

    (@macop)

    Hi, I have the same problem, could you tell me how to fixed please?

    Regards,

    Thread Starter Mirco Babini

    (@mirkolofio)

    Not fixed yet. Not even got in contact with them though. It’s just a shame you have to get in contact via facebook). That’s a poor experience. Also, the final solution will not be readable by others.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @mirkolofio

    Hello Mirco,

    We want to inform you that we’ve received a similar report from another user via Facebook, and we are actively investigating the issue. Tomorrow, we’ll provide you with an update here so that it’s also available for any other users who might encounter the same problem.

    Thank you for your patience and understanding.

    Best regards.

    Hi, This issue seems to be ongoing. Is there any update on this, as promised above. thank you.

    Thread Starter Mirco Babini

    (@mirkolofio)

    Those custom fields are not editable from there (free version of the plugin). They released an update with the fields disabled.

    Then it’s a (missing) feature, not a bug.
    Lol. Somehow this is solved, then.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @mirkofolio

    @schalkjoubert

    @macop

    Hello,

    We’d like to provide clarification regarding the ability to edit custom billing fields in orders from the admin panel. These functionalities are actually exclusive features of the premium version of our plugin. Unfortunately, there was an oversight where these features were inadvertently made available in a previous version of the free plugin and were subsequently deactivated in a recent update.

    It’s important to emphasize that this isn’t an error but rather a deliberate limitation set for the free version of the plugin.

    Best regards, QuadLayers Support Team.

Viewing 7 replies - 1 through 7 (of 7 total)
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