Changes not Showing Up on Live Site. I’ve tried what forums have suggested

[hsamarin]

Let me start by saying I’m a layman here. I’ve been updating our site manually for years with no problem until this last round. (We are self hosting.) We are using a Studio Press theme called Altitude within the Genesis framework. I have spent hours updating the content within the theme customization UX within WordPress and have published. None of those changes are showing in the live site. The weird thing is that I added pages in the standard WP “page add” path and they made it to the live site. So I don’t think this is a cache issue. That being said, I’ve cleared my cache, tried multiple browsers with cleared cache, and still can’t see the content updated through the theme template…though I can see the added pages. I also tried what some of these forums have suggested about checking the WP config file (which I’m scared to even touch given my ineptitude in this space.).

The theme content just seems to be totally disconnected from the live site now.

BTW…I was using WP Staging Pro to do all the changes and had the same problem with “preview” in the Staging environment. So I pushed the changes to production site to see if it was a staging issue, but low and behold, same problem (probably shouldn’t have done that, I realize.) I’ve spent hours and could really use some help!

The page I need help with: [log in to see the link]

[t-p]

This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Twenty theme. If the problem goes away, enable them one by one to identify the source of the problem.

If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

[hsamarin]

Thanks. I’ll try that in the morning and let you know how it goes! I tried deactivating a couple, but I didn’t do it via Health Check. Will let you know how it goes.

[hsamarin]

Okay, I made a stupid mistake. My biz partner figured it out. Didn’t have to try your solution after all, but I’ll keep that in my back pocket in case I hit something like this in the future. Thanks!

[t-p]

Glad its sorted ??