• Resolved dailyhome48

    (@dailyhome48)


    Hello,

    I have been using emails subscribers since 2016 and it has worked well until recently.
    I have made no modifications to the plugin base code or anything else. I did migrate from one website host to another about a year ago.

    I have 2 lists and 12 Active Contacts – the dashboard accurately shows this
    But page=es_lists&action=manage-lists
    shows 40000 contacts and 90000 contacts – which is wrong.

    I have 3 post notification campaigns – but 9000 are stored in the database.

    Settings will not save – if i change anything and hit save, it changes when i refresh the page. If I change the OLD list a user is subscribed to it gets changed back. But if i create a NEW list – i can add and remove it from a user and it works properly.

    THE REASON THIS IS IMPORTANT TO ALL USERS AND NEEDS TO GET FIXED: this issue prevents users from getting unsubscribed from the mailing list – they click the link and the database doesn’t get updated – I was contacted by my ISP because a users that repeatedly unsubscribed got pissed and called my ISP.

    I think the problem is database permissions but i don’t want to mess around with stuff i don’t understand. Should i just un-install and re-install the plugin? what about all my subscribed users? Is there a SQL command i can copy and paste to fix the settings.

    Thank you for this great tool and your assistance in getting this resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi,

    Sorry for the inconvenience you had.

    It seems migration issue with Email Subscribers. Please upgrade to ES 4.0.18 in which we have added to run migration manually.

    Once you upgrade to ES 4.0.18, you will be able to see Database Migration section on Help & Info page from that section click on “Run the updater” button. It will rerun the database migration from ES 3.5.18 and will fix the issue for you.

    Please check and let us know how it goes.

    Thread Starter dailyhome48

    (@dailyhome48)

    “Run the updater” fixed the issue for me. Thank you

    ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Changes not saving – thousands of posts and subscribers’ is closed to new replies.