Changed Login URL, always locks me out (admin)

If you deactivate your other problems, does the the issue persist, if it does not can you reactivate the plugins one by one until you find the offending one?

Hi there and thank you for your reply!

I tried deactivating all my plugins in my staging site.
Then went to log out so I can try logging back in with your plugin activated and immediately got the same notice.
So I couldn’t even log out, let alone log in!
It can’t be a plugin conflict then.

Please suggest something else.
I can PM you the site URL so you can have a look?

Do you have login whitelisting enabled?

Yes I have!
I can’t even disable the plugin from sftp now either!
This is proving to be one major pain now!
I had to delete the plugin from sftp to be able just to log in!
It’s not giving me permission to change even the name to temporarily disable it like I did other times (permissions set to 775).
I’m one step before permanently deleting this now – which will be a shame since I like the plugin otherwise!!

I can’t even log out…tearing my hair out!!
It’s giving my the usual message of ‘‘Forbidden – You don’t have permissions to access this resource’.

What is going on?

OK, so it turns out as soon as my hosting excluded the new login URL from varnish, it works!!!
However, for another site, I still have the same problem and the issue is I can’t rename the plugin via FTP so I can log in as per normal.
Why can’t I rename it with permissions set to 775 (isn’t this the right permission setting)?

Thank you

For the first issue, have you added you IP so that it is whitelisted?
For the second issue, 755 are the recommended file permissions, please see here for a guide: https://www.malcare.com/blog/wordpress-file-permissions/

As mentioned already, the 1st case is now sorted!!
The 2nd case, like I’m also mentioning above, file permissions ARE set to 755. Despite this, it won’t let me rename the plugin so I can log in. It isn’t a case of server cache here, unfortunately!

Thanks!

Are you renaming the plugins folder via FTP as in this guide: https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Do you get any kind of error message?

Hi,
Yes, the only difference is that I don’t rename the plugin folder, but the plugin itself!
I used to be able to do it on a plugin level, not anymore though!
I don’t understand why I should deactivate ALL the plugins, just to rename 1?

So is the plugin blocking the connection due to unusual network activity or due to a change in the ISP internet IP for some reason, please?

Thanks

Open Google search and search for the term “what is my IP address” and you will find your IP. Make a note of your IP address.

Go to Admin Dashboard > WP Security > Dashboard > navigate to the “Locked IP Addresses” tab and the “Permanent Block List” tab. Find whether your IP address is blocked or not in both lists. If your IP address is blocked, please unblock it and then try again.