change test email address – reverts back to previous

  • Resolved ksteele36

    (@ksteele36)


    3 years, 6 months ago

    Hi, thanks for what you do!
    I am trying to update the “Send Test Email To” address in the Woocommerce admin WooCommerce Cart Abandonment Recovery / Follow-up Emails section and every time I change the address and Update Changes the email address reverts back to the original.

    I thought it may be related to the Site Administrator email setting, so I changed that email address to reflect my new preferred email address but this had no affect on the default email address that I am requesting to change. Any help?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @ksteele36,

    Thank you for reaching out to us.

    The plugin uses the admin email to send the test emails. If you want to send the email to another email address, you must change the email address in admin settings. For example, you might receive a confirmation email from WordPress for a new email.

    Confirm it and check it once.

    Thread Starter ksteele36

    (@ksteele36)

    Yup , did that… not sure what else. I even cleared the site/browser cache. Maybe a plugin issue… I will follow up tomorrow.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @ksteele36,

    Can you please check which email address is set in the SMTP plugin to send a test email?

    Thread Starter ksteele36

    (@ksteele36)

    I think instead I am going to revert back to using the Gmail address since my original issue has now been resolved. However, your plugin issue remains… I have confidence that the caches have been cleared and the site admin email is what I set it to be. Maybe you can reproduce this issue on your test server?
    At least for now I am moving on… thank you for responding and I hope this at least sparks some interest in testing this further.

    • This reply was modified 3 years, 6 months ago by ksteele36.
    • This reply was modified 3 years, 6 months ago by ksteele36.
    Plugin Support CartFlows Team

    (@cartflows)

    Hello @ksteele36,

    We have noted down the issue that you are facing.

    We will try to reproduce the same issue at our end. If we find any issue, we will fix it ASAP.

    Let us know if you have any questions.

Viewing 5 replies - 1 through 5 (of 5 total)
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