Change Stripe Account

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi, I’m having the same issue. Follow the status:

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### WordPress Environment ###

WordPress address (URL): https://ambipar.com/onlinestore
Site address (URL): https://ambipar.com/onlinestore
WC Version: 5.8.0
REST API Version: ? 5.8.0
WC Blocks Version: ? 5.9.1
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.7.2
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 2 GB
PHP Time Limit: 90
PHP Max Input Vars: 1000
cURL Version: 7.80.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.7.36
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.8.0
WC Database Prefix: wp_
Total Database Size: 7.90MB
Database Data Size: 7.19MB
Database Index Size: 0.71MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_duplicator_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 3.34MB + Index: 0.10MB + Engine MyISAM
wp_pmpro_discount_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmpro_discount_codes_levels: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmpro_discount_codes_uses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmpro_memberships_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmpro_memberships_pages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmpro_memberships_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmpro_membership_levelmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_pmpro_membership_levels: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_pmpro_membership_ordermeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmpro_membership_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 0.75MB + Index: 0.22MB + Engine MyISAM
wp_posts: Data: 2.32MB + Index: 0.09MB + Engine MyISAM
wp_ppress_forms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_ppress_formsmeta: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wp_ppress_meta_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.33MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_soo_wishlists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_soo_wishlists_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_user_registration_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_uwp_form_extras: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_uwp_form_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_uwp_profile_tabs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcs_payment_retries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdr_order_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdr_order_item_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 172
custom_css: 2
custom-css-js: 1
customize_changeset: 22
mc4wp-form: 1
nav_menu_item: 82
page: 116
portfolio: 11
post: 12
product: 31
product_variation: 14
revision: 275
user_registration: 1
wc_membership_plan: 8
wc_user_membership: 8
wpcf7_contact_form: 8
wpplugin__sub_log: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

Contact Form 7: by Takayuki Miyoshi – 5.5.2
Simple Custom CSS and JS: by SilkyPress.com – 3.38
Custom Fonts: by Brainstorm Force – 1.3.3
Duplicate Page: by mndpsingh287 – 4.4.5
Duplicator: by Snap Creek – 1.4.3
WPBakery Page Builder: by Michael M – WPBakery.com – 6.7.0
Kirki Customizer Framework: by David Vongries – 3.1.9
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Meta Box: by MetaBox.io – 5.4.8
Slider Revolution: by ThemePunch – 6.5.9
Sober Addons: by UIX Themes – 1.6.1
Soo Demo Importer: by UIX Themes – 1.2.1
Soo Wishlist: by UIX Themes – 1.2.5
WCBoost – Variation Swatches: by WCBoost – 1.0.5
Woocommerce autocomplete checkout address: by Acespritech Solutions Pvt. Ltd. – 1.1.0
Woo Discount Rules: by Flycart – 2.3.10
USPS Simple Shipping for Woocommerce: by dangoodman – 1.5.6
WOOCS – WooCommerce Currency Switcher: by realmag777 – 1.3.7.1
WooCommerce Stripe Gateway: by WooCommerce – 5.9.0
WooCommerce Memberships: by SkyVerge – 1.22.9
WooCommerce Payments: by Automattic – 3.4.0
WooCommerce PayPal Payments: by WooCommerce – 1.6.2 (update to version 1.6.3 is available)
WooCommerce Subscriptions: by WooCommerce – 3.1.6
WooCommerce: by Automattic – 5.8.0 (update to version 6.0.0 is available)
StoreCustomizer: by Kaira – 2.3.5
WP Post Page Clone: by Gaurang Sondagar – 1.1

### Inactive Plugins (5) ###

Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.1
Akismet Anti-Spam: by Automattic – 4.1.12
Hello Dolly: by Matt Mullenweg – 1.7.2
User Registration: by WPEverest – 2.0.5
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 – /shop/
Cart: #8 – /cart/
Checkout: #9 – /checkout/
My account: #10 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Sober
Version: 3.2.1
Author URL: https://uix.store
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: sober/woocommerce/cart/cart-shipping.php
sober/woocommerce/cart/cart.php
sober/woocommerce/cart/mini-cart.php
sober/woocommerce/checkout/form-checkout.php
sober/woocommerce/checkout/form-coupon.php
sober/woocommerce/checkout/form-login.php
sober/woocommerce/checkout/review-order.php
sober/woocommerce/global/form-login.php
sober/woocommerce/global/quantity-input.php
sober/woocommerce/global/wrapper-end.php
sober/woocommerce/global/wrapper-start.php
sober/woocommerce/loop/price.php
sober/woocommerce/loop/result-count.php
sober/woocommerce/myaccount/dashboard.php
sober/woocommerce/myaccount/form-edit-account.php
sober/woocommerce/myaccount/form-login.php
sober/woocommerce/myaccount/my-address.php
sober/woocommerce/notices/error.php
sober/woocommerce/notices/success.php
sober/woocommerce/order/form-tracking.php
sober/woocommerce/single-product/add-to-cart/external.php
sober/woocommerce/single-product/add-to-cart/grouped.php
sober/woocommerce/single-product/add-to-cart/simple.php
sober/woocommerce/single-product/add-to-cart/variable.php
sober/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
sober/woocommerce/single-product/product-image.php
sober/woocommerce/single-product/product-thumbnails.php
sober/woocommerce/single-product/related.php
sober/woocommerce/single-product/review-meta.php
sober/woocommerce/single-product/tabs/additional-information.php
sober/woocommerce/single-product/tabs/tabs.php
sober/woocommerce/single-product/up-sells.php
sober/woocommerce/single-product-reviews.php

### Memberships ###

Restriction mode:: Hide content only
Public content:: –
Excluded from discounts:: –
Membership plans:: 8
Annual Registration Premium:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (1 years)Subscription: YesInstallment plan: No
Annual Registration Flex 3:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (1 years)Subscription: YesInstallment plan: No
Annual Registration Flex 2:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (1 years)Subscription: YesInstallment plan: No
Annual Registration Flex 1:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (1 years)Subscription: YesInstallment plan: No
ERIP Registration:: Members: 8Access method: User account registrationAccess length: Unlimited Subscription: No
One -Time Shipment 30 Days:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (30 days)Subscription: YesInstallment plan: No
One -Time Shipment 15 Days:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (15 days)Subscription: YesInstallment plan: No
Annual Registration Basic:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (1 years)Subscription: YesInstallment plan: No

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://ambipar.com/onlinestore
Subscription Statuses: –
WooCommerce Account Connected: ? No
Custom Retry Rules: ? No
Custom Retry Rule Class: ? No
Custom Raw Retry Rule: ? No
Custom Retry Rule: ? No
Retries Migration Status: ? Completed
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — Utah

### Payment Gateway Support ###

### WooCommerce PayPal Payments ###

Onboarded: No
Shop country code: US
PayPal card processing available in country: Yes
Pay Later messaging available in country: Yes
Vault enabled: No

### WooCommerce Payments ###

Version: 3.4.0
Connected to WPCOM: Yes
Blog ID: 200679908
Account ID: –

### Action Scheduler ###

Complete: 208
Oldest: 2021-12-22 14:09:33 +0000
Newest: 2021-12-22 16:09:07 +0000

Pending: 1
Oldest: 2021-12-22 19:40:33 +0000
Newest: 2021-12-22 19:40:33 +0000

### Status report information ###

Generated at: 2021-12-22 17:56:50 +00:00

Hey @rennamari!

Thank you for that status report. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.