Change sender email

  • Hi,

    I am having issues with automated woocommerce emails. I have set up SMTP and set up mails being sent from [email protected] (so from my verified domain). This email ([email protected]) is also filled in in the woocommerce email settings. However, when I look at my SMTP email log, the “from” address of automated woocommerce mails is still the old email I set up (my gmail). Is it possible Kadence overrrides the “from” email adress set up in woocommerce settings? I am using to e-mail plugins on my website, so next to kadence and woocommerce itself I wouldn’t know which plugin could be changing the “from” email to my old set up gmail address.
    When I “manually” send emails directly from the order overview in woocommerce, the correct “from” email is being used, so it is linked to automated emails

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter beants

    (@beants)

    Maybe another note, the reason I suspect Kadence email customizer might be the issue: If I try and send an “example mail” from the email editor screen it also uses my gmail as “from” address

    Plugin Support karlalevelup

    (@karlalevelup)

    Hi, @beants.

    I tried changing the “From” email address in WooCommerce > Settings > Email and sent a preview email from the Email Customizer. The new email I set was the one used on the email notification. I was not able to replicate the issue.

    Please could you do the plugin deactivation step to see which one might be causing the issue? You can refer to step 4 in this article.

    Hope this helps and let us know if we can assist you further.

    Regards,
    Karla

Viewing 2 replies - 1 through 2 (of 2 total)
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