Change reply-to in admin email

There is not a separate “reply-to” address by default. You can however adjust the from email address (which is used for both). That can be done on the WooCommerce > Settings > Emails. Scroll to the bottom of that page and you’ll see the “From address” setting.

If you want additional control over this you can look at third-party plugins that may add that setting. Or using a dedicated SMTP provider that allows you to set a reply-to address.

Hello Phil,

Thank you for quick answer. I have a follow up question for you ??

If I change from address setting, is it going to display new address in mails that buyers get as well?
Also, I can’t figure out how to set from address to match buyer’s address.
Is there a way to dynamically generate this email that matches email address from billing email address in checkout page?

Thanks in advance,
Karlo.

If I change from address setting, is it going to display new address in mails that buyers get as well?

That “From” address would be used on all emails that WooCommerce sends out. So all emails your customer’s receive will be from that address.

Also, I can’t figure out how to set from address to match buyer’s address.
Is there a way to dynamically generate this email that matches email address from billing email address in checkout page?

You want the email to appear to come from the customer’s own address? There is no way to do that without customization.

Additionally, I would recommend not doing that as it will surely result in more of your emails being marked as spam and/or being rejected by the recipient’s mail server. Another factor is some public mail services do not allow you to send mail on behalf of their email addresses. So if your customer entered an @gmail.com email address, these mails would not make it to the intended recipient.

If by “buyers” you mean vendors that you actually work with for selling products, then I would recommend a different path entirely for you. In that case, I would recommend using something like the Advanced Notifications plugin. That would allow you to specify email addresses on the product level, that you would like notified when a purchase is made. This way your site would automatically let a vendor know when one of their products is purchased.

Another option would be the Product Vendors plugin. It would allow you to actually create accounts on your site for Vendors. Vendors could then list and manage their own product listings on your site. When one of their products is purchase, they would get an email notification.

I hope that information helps a bit more.

Hello Phil,

By buyers I meant users of website that order products.

I thought that changing “From” address could be an issue. Could I change reply-to email address only in admin emails so that when I use reply to in email clients, I can automatically reply to web site visitor? This email address should be from checkout billing email form.

Thanks in advance,
Karlo.

• This reply was modified 5 years, 3 months ago by skafec.

Could I change reply-to email address only in admin emails so that when I use reply to in email clients, I can automatically reply to web site visitor?

If you are referring to the “New Order” email notification that gets sent to you as the administrator, that already has the client set as the “reply to”. That email does not have a “reply to” setting, however the functionality to respond to your customers directly is already built into that. You’ll notice this when you get a “New Order” email from your site:

Image Link: https://cld.wthms.co/5o0ELx

Note that in that screenshot the “Reply-To” is set to “Example Customer” which is the name of the customer I used in my demo. If I click reply on this, the email will go to the address my customer entered at checkout.

When your customers place an order, the email they appear to come from is the “From” address setting we discussed above. That is also used as the reply-to address.

I hope that helps clarify things.

Hello Phil,

Again thank your for your answer.

So today I decided to test default WooCommmerce “New Order” notification which administrator gets, and I realized that reply-to field is correct here (it shows email address from person that purchased a product).

So my problem is with NP Quote Request plugin which changes default WooCommerce fields in emails. So in my emails I get this:

img: https://imgur.com/a/E05wae1

If there is any way you could help me with my problem, that would be great.
I created forum post at NP Quote Request plugin support 2 days ago and there is no answer yet.

Again, thank you for you help,
Karlo.

Hey @skafec,

I wouldn’t be able to help with that third-party plugin as I’m not familiar with it or it’s code. You’ll need to wait to hear a response from the developer of that plugin on what options they have for you in their plugin.

If you find the developer doesn’t reply or is unwilling fix the problem with their plugin, I’d suggest looking for another option that is better supported.

There is a quote plugin in our marketplace:
https://woocommerce.com/products/request-a-quote-plugin-for-woocommerce/

As well I’m sure you can find other third-party options.

Since this issue is with a third-party plugin, I’ll mark this post as resolved. Feel free to start a new thread with any other questions though.