Change Phone No

  • Resolved mrwindowsx

    (@mrwindowsx)


    3 years, 4 months ago

    Hi,

    I already change my phone number to a new one, my old phone number that I setting up before to receive an SMS code for authentication was already blocked by the provider, I have a new phone number but did not get a tutorial on how to update it in my Woocommerce stripe account. Anyone can help me how to resolve this?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @mrwindowsx,

    Please follow the guide here to update your contact information.
    https://docs.woocommerce.com/document/payments/#bank-account-information

    I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @mrwindowsx,

    Hopefully, that documentation was able to get you pointed in the right direction. Since we haven’t heard from you in a while, we’re hoping that means you were able to get this resolved. I’m going to close this thread out now.

    If you’re still having trouble, please open up a new topic and we’ll be happy to help out.

    Cheers!

    netdweeb

    (@netdweeb)

    I also am having issues. Trying to set up woocommerce payments. Went fine until they wanted a phone number to associate with the bank account section of the setup. I put in a landline number. I think its trying to send a two-step verification code to the landline which of course won’t work. How do I get back into those settings to give it a cell phone number? Thanks

    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    @netdweeb Please follow the steps here to log in and change your phone number https://woocommerce.com/document/payments/faq/access-stripe-account/

    If you are unable to successfully log in given that you can’t receive the 2FA on your current number, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    netdweeb

    (@netdweeb)

    I tried doing all that. I apparently have an account so could login. But I didn’t see anything about changing a phone number …

    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Right, we are asking you to open a ticket so that we can contact you in more secure way to help you resolve this issue.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 6 replies - 1 through 6 (of 6 total)
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