Change order status of test orders

  • Resolved Demian

    (@demian85)


    4 years, 1 month ago

    Hello Team,

    When you change testing orders from processing to completed for example while Mollie is not in its test_ modus anymore it gives a critical error.

    2021-02-10T09:25:20+00:00 DEBUG getPaymentObjectOrder: Could not load order ord_bgfe (live): [2021-02-10T09:25:20+0000] Error executing API call (404: Not Found): Order ord_bgfe exists, but the wrong mode is used. Try switching live / test API keys.. Documentation: https://docs.mollie.com/guides/handling-errors (Mollie\Api\Exceptions\ApiException)

    Before this was not a problem, and is a little problematic. Because you can’t check things with test orders while the shop is in a live_ status. Any chance this can be improved in a next update?

    With thanks,
    Demian

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @demian85,

    I am not sure we changed anything in this regard.
    The message appears in my log with every recent Mollie version, but I don’t receive any critical errors on the order page after changing the status.
    Can you please try to disable all other plugins except for WooCommerce and Mollie to see if the critical error persists? Thanks!

    Kind regards,
    Niklas

    Thread Starter Demian

    (@demian85)

    @niklasinpsyde But isn’t it strange that Mollie’s log gives the exact description of what goes wrong? It suggests to enable test modus to make it work. This means it’s build in?

    • This reply was modified 4 years, 1 month ago by Demian.
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    @demian85 Just to clarify, in addition to the log entry you are actually receiving a critical error on the order page after changing the status?
    It makes sense to me that the test order cannot be captured at mollie with the live key and I suppose this is intentional. But I will consult with our developers to learn more about the details and get back to you when I know more.

    Kind regards,
    Niklas

    Thread Starter Demian

    (@demian85)

    @niklasinpsyde

    I will give complete error:

    2021-02-10T09:25:20+00:00 CRITICAL Uncaught Error: Call to a member function getMolliePaymentIdFromPaymentObject() on bool in .../wp-content/plugins/mollie-payments-for-woocommerce/src/Mollie/WC/Payment/Object.php:412
Stack trace:
#0 .../wp-content/plugins/mollie-payments-for-woocommerce/src/Mollie/WC/Gateway/Abstract.php(1535): Mollie_WC_Payment_Object->getActiveMolliePayment(71337)
#1 .../wp-includes/class-wp-hook.php(289): Mollie_WC_Gateway_Abstract->displayInstructions(Object(WC_Order), false, '')
#2 .../wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#3 .../wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#4 .../wp-content/plugins/woocommerce_email_cuztomizer_with_drag_and_drop_builder/templates/woo_mail/order_items-3.php(79): do_action('woocommerce_ema...', Object(WC_Order), false, '', '')
#5 .../wp-content/plugins/mollie-payments-for-woocommerce/src/Mollie/WC/Payment/Object.php op de lijn 412

    Above results that emails are not being sent. Above doesn’t happen when Mollie is set in Test modus.

    • This reply was modified 4 years, 1 month ago by Demian.
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    @demian85 Thanks for posting the error.
    Can you please check if the behavior persists when you disable “Email Customizer for WooCommerce with Drag and Drop Email Builder” and all other plugins except for Mollie and WooCommerce? Thanks!
    Since I can’t reproduce the critical error in my system, I must assume a conflict with a different plugin for now. If the issue does persist with all other plugins disabled, we would like to see your WooCommerce system report.
    You can share sensitive information in an internal support ticket with us here:
    https://mollie.inpsyde.com/docs/how-to-request-support-via-website-widget/

    Kind regards,
    Niklas

    Andreas W.

    (@aweissinpsyde)

    The issue will be handled internal

Viewing 6 replies - 1 through 6 (of 6 total)
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