Change of delivery address after an order placed “in progress”

  • Resolved boo6ie

    (@boo6ie)


    2 years, 10 months ago

    Hello,

    Is there a way for customers to change their shipping address when the order is “in progress”?

    Currently, they can do it in their account under the tab “My addresses” and modify the delivery address but this is only taken into account for future orders.

    So we have to do it manually.

    Thank you for your help.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello there,

    The customer would need to contact the store, next, a store manager can edit the address when checking the order.

    As you mentioned, the customers can edit the shipping address in the section under My Account Addresses. Keep in mind this is for future orders, not the current ones.

    I hope this provides clarity.

    Hopefully, the above info was helpful.

    If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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