Change of Base Address

Hi @bigfishtools,

I understand you’ve changed your Store Address under WooCommerce > Settings > General section but are still seeing the old address on your packaging list.

Could you please confirm if this is about shipping labels created with WooCommerce Shipping? If so, you can make changes to the Origin Address as suggested in this guide.

If this is not what you’re looking for and are using a plugin to print packing lists and invoices, please confirm which plugin you’re using. You can also share screenshots showing the same. You can use a free tool like [Snipboard.io](https://snipboard.io/) to create screenshots and send us image links.

It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce > Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in your response.

If you’re using a third-party plugin to create packaging lists and invoices, I’d advise working with its developer to see where the issue is coming from as third-party products are best supported by their respective developers.

Thank you!

You are correct, but I am not using the Create Shipping Label option so need to know where to change it make it default to new address. Looks like if not changed on the “Create Shipping Label” it defaults to old address. Yes it has been changed in General settings. Not using a third party plugin at this time.

Hi @bigfishtools

Thanks for your confirmation that you are not using the default Create Shipping Label option in printing your packing lists.

As mentioned above, I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.