Change Monitor Notifications Email Address

Are you the main admin on that site, or was Jetpack originally set up by another admin?

If Jetpack was connected to WordPress.com by someone else, and if you want the Monitor emails to get to you, I’d suggest trying the following:

1. Go to https://wordpress.com/me/account
2. Make sure you’re logged in with the WordPress.com account you intend to use to connect to your site. If you have another WordPress.com account and would like to use that one, log out of WordPress.com, and log back in with the other account.
3. Make sure the account email address is the one you’d like to use. If it isn’t, change it in your WordPress.com account details.
4. Go back to your site, and then go to the Jetpack menu.
5. Click on “My Jetpack”
6. There, connect your new account as the new master Jetpack account on the site.

I hope this helps.

Thanks Jeremy. I followed the instructions up to step 5 but I can not find “My Jetpack” anywhere. Can you tell me where it’s supposed to be? The Jetpack menu in the admin sidebar has the following links: Jetpack, Settings, Site Stats. Clicking on Jetpack just shows a listing of features that can be activated. Clicking Settings shows a similar list but with controls to manage them. Clicking Site Stats shows, well, site stats. Not My Jetpack anywhere that I can find.

You’ll find it at the top of the page, here:
https://i.wpne.ws/bxGY

I don’t really know how to post the screenshot but mine looks exactly like that except without the Jetpack logo and without the My Jetpack button.

Could you make sure you’re running the latest version of the Jetpack plugin?

If so, and if you still don’t see the “My Jetpack” link, it means that your site is not connected to WordPress.com. You should be able to connect thanks to the big connect button on that page.

Yikes! I was running 3.5.3. I updated to 3.6 and sure enough, there’s the My Jetpack button. I followed that and disconnected from wordpress.com, so that I could reconnect with a different account. Now when I click the big Connect to WordPress.com button I get this:

Your website needs to be publicly accessible to use Jetpack: site_inaccessible

Error Details: The Jetpack server was unable to communicate with your site [HTTP 403]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: https://jetpack.me/support/

It was connected before, so doesn’t seem like it could be a problem with web host. Also I followed Debugging Center and found that one of my plugins is supposedly incompatible (wp-spamshield). I disabled that, but still get the same error message when trying to connect.

Wp Spamshield shouldn’t be an issue here.

Can you please use Jetpack’s Debugger module to send us some more information about your site?

1) Go to the Jetpack page in your dashboard.
2) Click on the Debug link appearing at the bottom of the page.
3) Click the link that says “click here to contact Jetpack support.”
4) Fill in the description box and your name and email address.
5) Click the “Contact Support” button.

Thanks!

OK I did that. Thanks.