Change in image size not being picked up

Hello @haldahita ,

Could you show on the screenshot what images Smush is showing as needing resizing (also to what size)?
Also please tell me to what image size you have applied changes when you were resizing images?

kind regards,
Kasia

Hi Kasia

Thanks for replying.

The Olivo infinity scarf in cyclamen is one of the images it says needs resizing.
It says the current image size is 600 x 637 and it suggests resizing it to 225 x 239.

I changed the image size to 225 x 239 in my media library. I wasn’t sure if I needed to reattach the image on the product page so I did this anyway just incase.

I refreshed the page but it’s as if I didn’t change anything. This is happening with all the images I change.

It has only picked up the change for 1 image – the picture of the boxes on this page: https://haldahita.co.uk/

Thanks so much

Nina

Hi @haldahita,

Can you please share a screenshot of the resizing suggestions because Smush resize widget is available only to admin users so as a visitor we can’t see this.

Did you made sure that you’ve cleared cache in any caching plugin and in your browser so that the changes are visible on frontend?

Cheers,
Predrag

Hi

I have screenshots but can’t see any way of uploading them to this thread, do I need to do it in a different way through this message box?

Thank you!

Nina

Hi @haldahita ,

I have screenshots but can’t see any way of uploading them to this thread, do I need to do it in a different way through this message box?

You can use Google Drive, Dropbox or any such cloud services to share a link to the screenshot in the next reply.

Looking forward to your response.

Kind Regards,
Nithin

Hello

Here’s the link to the 2 screenshots.

https://drive.google.com/drive/folders/1jzFmLxGAsUpn2jTWWsHdb3KqeMylMmtM?usp=sharing

One shows the recommendation for reducing the file size on screen, the second shows the image in my media library.

Thanks so much!

Nina

Hi @haldahita,

Thanks for sharing that, it seems that your images are served from CDN so that could be what’s serving incorrectly sized image.
But even if I check the direct URL of the image that CDN is using, this one here https://haldahita.co.uk/wp-content/uploads/2020/10/Olivo-Avocat-final-600×637.png I can see that it’s a 600×637 thumbnail that loads properly which means that this size still exist on your installation.

I would suggest getting in touch with your theme developers and ask them to define image sizes for product thumbnails that would match the HTML holder of those images, you can read more about that here:
https://docs.woocommerce.com/document/image-sizes-theme-developers/

Cheers,
Predrag

Hi @haldahita

I hope you are doing well and safe!

We haven’t heard from you in a while, I’ll mark this thread as resolved.

Feel free to let us know if you have any additional question or problem.

Best Regards
Patrick Freitas

Thanks so much for your help, I’ll contact the theme developers as you suggest. It seems like I have quite a restrictive theme.