Change Helo

  • Resolved sprinco

    (@sprinco)


    1 year, 4 months ago

    Hi, I need to change the HELO because my config keep saying this:

    Error [120]: Ran into problems sending Mail. Response: 550 Bad HELO - Host impersonating hostname [sc510.whpservers.com] Error [126]: 'sc510.whpservers.com' does not support authenticated connections or temporary error. Error after sending EHLO sc510.whpservers.com : 550

    I have check my hostname, changed it in VirtualMin, reboot, nothing to do. All that because I host myself and send email through my WebHosting account.

    I read it’s possible to add some prefix to the host in the code to avoid this Impersonating issue.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @sprinco,

    I hope you are doing well.

    Please share the Post SMTP connectivity test report so we can look into it and get back to you.

    Thanks and regards,
    Support Team – WPExperts

    Thread Starter sprinco

    (@sprinco)

    1. ? ?? Port 587 can be used for SMTP to smtp.postmarkapp.com.
    2. ? ?? Port 587 can be used for SMTP to smtp-relay.sendinblue.com.
    3. ? ?? Port 443 can be used with the Mailgun API.
    4. ? Port 587 can be used for SMTP to sc510.whpservers.com.
    5. ? ?? Port 443 can be used with the SendGrid API.
    6. ? ?? Port 443 can be used with the Mandrill API.
    7. ? ?? Port 587 can be used for SMTP to smtp.sparkpostmail.com. Warning: connected to 0.0 instead of sparkpostmail.com.
    8. ? ?? Port 465 can be used for SMTP to sc510.whpservers.com.

    Hi @sprinco,

    I hope you are doing well. Please create a ticket on our technical support channel so that we can connect you directly with our Technical team.

    Looking forward to getting your issue resolved.

    Thanks and regards,
    Support Team – WPExperts

    Hi @sprinco ,

    I hope you are doing well.

    It’s just a follow-up about your issue. Has your issue been resolved?
    Waiting for your response.

    Thanks and regards,
    Support Team – WPExperts

    Hi @sprinco ,

    I hope you are doing great. We have been waiting to hear from you for the last week and assume your issue has been resolved.

    Feel free to reopen this issue in case the problem persists.

    Thanks and regards,
    Support Team – WPExperts

Viewing 5 replies - 1 through 5 (of 5 total)
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