Change from email

that should be working already as you have {field.email} in your REPLY TO setting. so if someone gets the notification in their inbox, when they hit the reply-button, it should have the contacts email as its target, not the admin email.

you could change the “from” email via enabling the “dev mode” in the general ninja forms settings page. then you will get “advanced settings” at the bottom of your screenshot to change “from name” and “from email”.

BUT beware that this would most likely result in the notification not being delivered (spam alert), because you usually don’t have to right to send as that users email.

Thank you! Below is what my client sent me when I tested the form out. They said it shows the same for all form submissions which would leave one to believe that replying would be going to the admin email ([email protected])

———- Forwarded message ———
From: Elite Cabinets Tulsa<[email protected]>
Date: Mon, Oct 2, 2023 at 6:37?PM
Subject: Submission Confirmation
To: <[email protected]>

Name: Drew

Email: [email protected]

Phone: xxxxxxxxxx

Subject: Test

Subject Message: Please let me know how this came across on your end.

I’m sorry to hear that your client is experiencing this issue. It does appear that the email notifications are currently being sent from the admin email address ([email protected]), which is not the expected behavior.

Sending an Email – Documentation:

FROM ADDRESS (default if blank: WordPress admin email in Dashboard -> General -> Settings)

Ninja Forms will send this email as if it came from the email address in this field.  MANY HOSTS WILL NOT ALLOW ANYTHING OTHER THAN YOUR DOMAIN ADMINISTRATIVE EMAIL HERE.  Using any other email address here greatly increases the chances that your email will appear in someone’s spam folder, if your host even allows it to send at all. Merge tags may be used here.FORMAT (default: HTML)

I recommend contacting our Customer Success team to investigate and resolve this matter further. They have the expertise to assist you in configuring the email settings correctly to ensure that reply-to addresses are properly set for individual form submissions.

Your satisfaction is important to us, and we’re here to help you resolve this matter effectively. Please don’t hesitate to contact our support team for more in-depth assistance.

@shayleehansen30

Thank you for the helpful information. Is there a cost associated with utilizing the customer success team to resolve this issue?

Hi @drew75,

No worries at all! ??

Just to clarify, we offer both free and paid support services.

Paid support services are included when you purchase a membership or individual add-on. So, you’ve got options based on your needs. If you have any more questions or need assistance, feel free to ask! We’re here to help.

@drew75 “which would leave one to believe that replying would be going to the admin email ([email protected])”

no, it should not ?? the “reply-to” is a hidden field, they won’t see it in the body of the email, so that quote is useless. the form email notification has to be sent FROM the admin email (or at least from its same domain). it can’t be the users submitted email because your server might not be allowed to send emails in the name of that user.
that is where the REPLY-TO configuration i mentioned comes in handy. so when your client directly replies to the email, the email client (outlook, gmail, …) will use the REPLY-TO address as the recipients email address.

• This reply was modified 1 year, 1 month ago by mrioa.