Change facebook account

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Can you send a screenshot of the specific error you are seeing, and where you are seeing it? You can upload your screenshot to https://snipboard.io/ and post it here.

### WordPress Environment ###

WC Version: 5.8.0
REST API Version: ? 5.8.0
WC Blocks Version: ? 5.9.1
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.7.2
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: pt_BR
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.12
PHP Post Max Size: 1 GB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.8.0
WC Database Prefix: wp_
Tamanho total do banco de dados: 195.80MB
Tamanho dos dados do banco de dados: 172.93MB
Tamanho do índice do banco de dado: 22.87MB
wp_woocommerce_sessions: Dados: 0.05MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_api_keys: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_attribute_taxonomies: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_order_items: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_order_itemmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_tax_rates: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_tax_rate_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zones: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_methods: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_payment_tokens: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_payment_tokenmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_log: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_actions: Dados: 0.25MB + índex: 0.30MB + mecanismo InnoDB
wp_actionscheduler_claims: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_groups: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_logs: Dados: 0.19MB + índex: 0.16MB + mecanismo InnoDB
wp_aiowps_events: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_aiowps_failed_logins: Dados: 0.08MB + índex: 0.00MB + mecanismo InnoDB
wp_aiowps_global_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_aiowps_login_activity: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_aiowps_login_lockdown: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_aiowps_permanent_block: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_cartflows_ca_cart_abandonment: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_cartflows_ca_email_history: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_cartflows_ca_email_templates: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_cartflows_ca_email_templates_meta: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_commentmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_comments: Dados: 0.02MB + índex: 0.09MB + mecanismo InnoDB
wp_correios_postcodes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_e_submissions: Dados: 0.02MB + índex: 0.27MB + mecanismo InnoDB
wp_e_submissions_actions_log: Dados: 0.02MB + índex: 0.11MB + mecanismo InnoDB
wp_e_submissions_values: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_jet_post_types: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_jet_smart_filters_indexer: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_jet_taxonomies: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_links: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_options: Dados: 4.52MB + índex: 0.45MB + mecanismo InnoDB
wp_pmxi_files: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_pmxi_hash: Dados: 1.52MB + índex: 0.00MB + mecanismo InnoDB
wp_pmxi_history: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_pmxi_images: Dados: 1.52MB + índex: 0.00MB + mecanismo InnoDB
wp_pmxi_imports: Dados: 0.27MB + índex: 0.00MB + mecanismo InnoDB
wp_pmxi_posts: Dados: 0.19MB + índex: 0.00MB + mecanismo InnoDB
wp_pmxi_templates: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_postmeta: Dados: 70.56MB + índex: 10.03MB + mecanismo InnoDB
wp_posts: Dados: 75.13MB + índex: 2.42MB + mecanismo InnoDB
wp_termmeta: Dados: 0.09MB + índex: 0.11MB + mecanismo InnoDB
wp_terms: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_term_relationships: Dados: 0.30MB + índex: 0.25MB + mecanismo InnoDB
wp_term_taxonomy: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_usermeta: Dados: 0.39MB + índex: 0.03MB + mecanismo InnoDB
wp_users: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_wc_admin_notes: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_admin_note_actions: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_category_lookup: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_customer_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_download_log: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_order_coupon_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_order_product_lookup: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_wc_order_stats: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
wp_wc_order_tax_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_product_meta_lookup: Dados: 1.52MB + índex: 1.48MB + mecanismo InnoDB
wp_wc_reserved_stock: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_tax_rate_classes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_webhooks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wdi_feeds: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wdi_themes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_yoast_indexable: Dados: 13.55MB + índex: 5.34MB + mecanismo InnoDB
wp_yoast_indexable_hierarchy: Dados: 1.52MB + índex: 0.67MB + mecanismo InnoDB
wp_yoast_migrations: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_yoast_primary_term: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_yoast_seo_links: Dados: 0.16MB + índex: 0.09MB + mecanismo InnoDB

### Post Type Counts ###

: 2
acf-field: 1
acf-field-group: 1
artista: 162
artista1: 2
attachment: 4105
banners: 2
custom_css: 2
customize_changeset: 6
destaque-home: 3
elementor_library: 9
elementor_snippet: 1
elementor-hf: 1
jet-engine: 2
jet-menu: 1
jet-smart-filters: 7
nav_menu_item: 5
page: 21
post: 1
product: 2477
revision: 2790
shop_coupon: 1
shop_order: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

UiPress Lite (formerly Admin 2020): por Admin 2020 – 2.1.6.1
All In One WP Security: por Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.9

Astra Pro: por Brainstorm Force – 3.6.3
Colorlib Login Customizer: por Colorlib – 1.3.0
Join.chat: por Creame – 4.1.15
Elementor Pro: por Elementor.com – 3.4.2
Elementor: por Elementor.com – 3.4.7
Facebook para WooCommerce: por Facebook – 2.6.5
Elementor Header & Footer Builder: por Brainstorm Force
Nikhil Chavan – 1.6.4

Infinite Scroll Elementor: por Joy Chetry – 2.3.2
JetCompareWishlist For Elementor: por Crocoblock – 1.4.0
JetElements For Elementor: por Crocoblock – 2.5.9
JetEngine: por Crocoblock – 2.9.4
JetSmartFilters: por Crocoblock – 2.3.2
JetTricks: por Crocoblock – 1.3.8
JetWooBuilder For Elementor: por Crocoblock – 1.10.5
WooCommerce Parcelas Com e Sem Juros: por Leonardo Robles – 1.5
Claudio Sanches - Correios for WooCommerce: por Claudio Sanches – 3.8.0
Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2
Claudio Sanches - PagSeguro for WooCommerce: por Claudio Sanches – 2.14.0
WooCommerce: por Automattic – 5.8.0
Yoast SEO: por Equipe da Yoast – 17.5
WP All Import Pro: por Soflyy – 4.7.0
WP All Import - User Import Add-On Pro: por Soflyy – 1.1.6

### Inactive Plugins (0) ###

### Must Use Plugins (1) ###

Elementor Safe Mode: por Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: BRL (R$)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base da loja: #15 - /shop/
Carrinho: #6 - /carrinho/
Finalizar compra: #16 - /checkout/
Minha conta: #17 - /minha-conta/
Termos e condi??es: ? Página n?o definida

### Theme ###

Name: Astra
Version: 2.0
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.7.3 – 3.7.5 está disponível
Parent Theme Author URL: https://wpastra.com/about/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Concluído: 758
Oldest: 2021-10-03 12:48:57 -0300
Newest: 2021-11-03 12:23:39 -0300

Pendente: 1
Oldest: 2021-11-03 12:39:38 -0300
Newest: 2021-11-03 12:39:38 -0300

### Status report information ###

Generated at: 2021-11-03 12:40:06 -03:00

Hi @jorgearaujo25

Thank you for sharing the site’s System Status Report. I understand there is an issue re-connecting your store to your Facebook shop, correct? I can see the extension is slightly out of date. It shouldn’t be enough to affect this but it’s still a good idea to always use the latest version. Please update this and test the process again.

If that still does not correct the issue then I recommend completely starting over. You can use this free plugin to clear out everything to start over like this is a completely new connection. Regardless of which method works, please reply here and let us know where things stand at that point.

Take care ??

@phillipwoo i I’ve also used this plugin previously, but without success.
and I’ve updated the plug to the latest version

But still not working =(

Hi @jorgearaujo25
Thank you for following up!

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.