Change destination email when responding to WooCommerce emails
-
Hello
I hope I explain my problem well.
I want to change the destination address for when the emails sent to the user about the status of their orders are answeredWooCommerce when a user places an order sends an email with the order information he made.
Also, when I change the status of the orders from “Processing” to the status of “Completed”, an email also arrives to the User to inform them that their order is on the way.Sometimes, users respond to this email, perhaps because when they see the details of the order, they realize that they did not put the address correctly, or for any other reason, and decide to reply to that email to ask the store for any reason.
Ok, I have configured as follows:
WooCommerce => Settings => Emails => Email Sender Options => Sender Address:At first, in this configuration I had the following email:
[email protected]This was the email of the first administrator of the website, but now he is no longer the administrator.
To correct this, change the settings of :WooCommerce => Settings => Emails => Email Sender Options => Sender Address
Here I have changed the email to a corporate email, but I have also left the email I had as a second option, in this way:
[email protected], [email protected]But this doesn’t work and the emails from the customers who reply to the emails they receive when they place an order or when the order is completed, keep coming to the first email they used:
[email protected]how can i change this?
Is there another setting in WordPress or WoCommerce that I’m missing?
-
Hi @gemayvictor
I want to change the destination address for when the emails sent to the user about the status of their orders are answered.
From what I understand, you’re facing issues with changing the email address where customer replies to order notifications are sent. It sounds like you’re on the right track by adjusting the Sender Address in the Email Sender Options. However, WooCommerce also lets you customize the reply-to address for each email type it sends out. So, you’ll need to adjust the Recipient(s) address in each individual email template.
Here’s a step-by-step guide on how to do it:
- Navigate to
WooCommerce > Settings > Emails. - Here, you will see a list of all the different types of emails WooCommerce sends out. These include ‘New Order’, ‘Cancelled Order’, ‘Failed Order’, ‘Order On-Hold’, ‘Processing Order’, ‘Completed Order’, ‘Refunded Order’, ‘Customer Invoice’, ‘Customer Note’, ‘Password Reset’, and ‘New Account’.
- Click on ‘
Manage‘ next to each email type. - In the ‘
Recipient(s)‘ field, enter the new email address you want the replies to be sent to. - Save your changes.
Image Link: https://snipboard.io/HTaVZy.jpg
Remember, you need to do this for each email type. If you only adjust the reply-to address for the ‘Completed Order’ email, replies to the ‘New Order’ email will still be sent to the old address. ?? You can learn more about Email Settings Here
If you’ve done all these and the issue persists, there might be a conflict with a plugin or theme. Try disabling all plugins except WooCommerce and switch to a default theme like Storefront to see if the problem continues.
Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts
If you’re still experiencing issues after following these steps, it would be helpful if you could send us a screenshot of your site’s ‘
Email Notifications‘ page. This will allow us to further diagnose the problem. You can share screenshots with us using https://snipboard.io – just follow the instructions on the page and then paste the URL in your reply.I hope this information is helpful! If you have any more questions or need further help, feel free to ask.
<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Gracias , </font></font>
Thank you @babylon1999 , I will continue testing until I find out what is the problem that causes this conflict
You could try another option, which is to add one more email to the sender’s mailing list, instead of substituting.
How can we add two email addresses to this configuration ?WooCommerce => Settings => Emails => Email Sender Options => Sender Address:
At first, in this configuration I had the following email:
[email protected]Do you know how to do this @babylon1999 @bisratlearn ?
Maybe I did not formulate my question well , but I can not edit it
I have tried to do it by separating the email addresses with a comma (“,”), but it doesn’t work. The customer’s response. does not reach any of the added emailsHi @gemayvictor
If I understand correctly, you’re trying to include multiple email addresses in the sender’s address field under WooCommerce’s email settings (WooCommerce -> Settings -> Emails -> “From” address).
To ensure I’ve got this right, I regret to inform you that the WooCommerce system does not support multiple email addresses in the Sender Address field.
The Sender Address field is designed to accept only one email address, which is used as the ‘From’ address in the emails sent to your customers. This is why separating email addresses with a comma or any other symbol doesn’t work.
If you’re looking to send notifications to multiple email addresses, a workaround could be to set up an email forwarding rule in your email client. This way, when an email is sent to the address in the ‘Sender Address’ field, it will automatically be forwarded to the other email addresses you’ve set up in the rule.
Alternatively, you might consider searching for a plugin that allows for multiple email recipients. Please note that any modifications to the core WooCommerce files can cause issues and are not recommended, as they may be overwritten during updates.
I hope this information helps. If you have any other questions, feel free to ask.
Thanks!
- Navigate to
- The topic ‘Change destination email when responding to WooCommerce emails’ is closed to new replies.
