CFF Extensions won’t save

  • Resolved Autosoft B.V.

    (@autosoftbv)


    5 years, 10 months ago

    We use CFF + CFF extensions on multiple websites.
    Since recent update, the extensions won’t save.
    We primarily us the “Mansonry columns” option.

    Install the plugin, enter the license keys for CFF (SMASH license) and CFF extensions,
    When i go to the Extensions page, i check “activate” for the Masonry options (or other options) and Save.

    But the Masonry options don’t show up on the “Customize” page.
    When we return to the Extensions page, everything is unchecked again.

    Tried this on multiple websites, same problem occurs.

    (on existing websites the function remains enabled, unless we manually uncheck the feature, then it’s impossible to re-activate)

    Running:
    Custom Facebook Feed Pro Smash 3.7.3
    Custom Facebook Feed Pro – Extensions 1.7
    Wordpress 5.1.1 (Dutch)
    PHP version 7.2.16

    We kinda managed to fix our own mansonry-like layout with some CSS hacks,
    But love to have the Extension feature working again.

    • This topic was modified 5 years, 10 months ago by Autosoft B.V..
Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey Autosoftbv,

    While we would certainly be happy to help get this issue resolved for you it most likely will eventually involve requesting data about the plugin that you might want to remain confidential such as the access token being used etc. So, in the interest of saving time and moving to a better support platform can I have you submit this request to our Support page here.

    Please include your plugin’s “System Info” which provides us with the best information about the current plugin settings that are being used.

    To get your plugin’s System Info go to:

    WordPress DashBoard – Facebook Feed – Settings – Support (tabbed page).
    Select all text in the “System Info” by clicking in the box, copy and then paste the ‘System Info’ into your reply.

    I will wait for your response through the Smash Balloon support page and we will certainly assist further as needed. In the meantime I hope you have a great upcoming weekend.

    Thread Starter Autosoft B.V.

    (@autosoftbv)

    Ok, I’ll create a ticket there.
    thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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