CFDB does not export

  • Hi there,
    I’m using this plugin to save the data in a lot of my website, but in one of these, the CFDB doesn’t export the db data.
    The data are stored correctly into the database, but when I click on “export” I receive this message:

    “File not found”

    You can see a screenshot here: https://www.lenergia.eu/lenergia-export.jpg

    Following the server data:
    System: Linux webxc03s02.ad.aruba.it 2.6.32-573.22.1.el6.x86_64 #1 SMP Wed Mar 23 03:35:39 UTC 2016 x86_64
    PHP Version 5.6.24
    MySQL Version 5.5.52-38.3-log

    Thank’s a lot for your support!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Michael Simpson

    (@msimpson)

    Ensure you are logged in to the site when accessing the URL.

    I don’t know what is different on this website vs. your other websites.

    Thread Starter skop81

    (@skop81)

    Hi,
    thank’s for quick reply!

    This issue appear when I’m logged in, I don’t use a shortcode to export the data but directly into the plugin in “contact form DB”.

    You can see here: https://www.lenergia.eu/lenergia-export_01.jpg

    Thank’s!

    I’m having the same problem:

    – I can see my form data in the admin console
    – I can export to HTML
    – ANY other format (XLS, etc.) gives a Server 500 error

    Please advise as getting this data in a usable format is critical.

    Plugin Author Michael Simpson

    (@msimpson)

    The 500 error could be caused by any number of things. There could be other plugins injecting invalid text before CFDB can write the HTTP headers on that response. I suggest try temporarily deactivating other plugins to see if one is causing a problem. If you have DEBUG on, see if you are getting anything in your logs. Then turn that off so that DEBUG isn’t generating any text and try again.

    Thread Starter skop81

    (@skop81)

    Hi Michael,
    any ideas for my issue?

    I’ve seen that the plugin export correctly in HTML, JSON, Excel CSV for Japanese, Plain CSV, Excel TSV, Excel CSV and Excel Internet Query, but not in Excel .xlsx and OpenDocument .ods.
    Unfortunately my customer needs to export in Excel .xlsx and when I try to export the plugin answer with a “file not found” page.

    If for you is ok, I can give you the admin credentials.
    Let me know if you can check!

    Thank you.

    Plugin Author Michael Simpson

    (@msimpson)

    Are you running PHP 5.6 (the recommended version for WP)?

    Thread Starter skop81

    (@skop81)

    Hi, thank’s for reply.

    Yes, the current PHP Version is 5.6.24.

    Plugin Author Michael Simpson

    (@msimpson)

    The Excel export also has these requirements: https://github.com/box/spout#requirements

Viewing 8 replies - 1 through 8 (of 8 total)
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