Certificate is revoked message

Actually, right now we’ve diabled all SSL traffic because we’re losing customer ! ??

So based on the image loaded, has anybody experienced similar issue?

I guess just to follow up.. noticed it’s only happening to me and one more person in my company. seems customers have no issue, nor anybody else that I asked to try.

my laptop time is correct, and everything seems alright. but it just doesn’t work. oh also get the same message from my phone (windows phone)..

my webstie is denying me from all of my device.

If anybody has any idea, please advise. Thank you !

Site and cert seem fine. It could be location specific — does this issue occur when you’re offsite with your laptop? If so, check another device at that same location. Do you get the same issue?

My guess is that it’s something to do with your current location. When I do a lookup on your URL, I get the following IP: 192.185.52.135

Open a command prompt or a terminal and type the following: nslookup https://www.ngpstoreusa.com

Do you show the same IP as what I have listed above?

Felog – Thanks for looking in.
Yup that’s the IP that I get also.

PS C:\Users\HoilChoi> nslookup https://www.ngpstoreusa.com
Server: router.asus.com
Address: 192.168.1.1

Non-authoritative answer:
Name: ngpstoreusa.com
Address: 192.185.52.135
Aliases: https://www.ngpstoreusa.com

To explain what I’ve done so far to troubleshoot –

we tried from everyone’s laptop at work. Only mine and one more laptop had this issue. Everyone could get in the site, browse, checkout no problem.

Made me think it’s some laptop specific settings.. cookies or something.. so I cleared all from all browsers installed in my laptop, but still getting same issue.

I cleared routes to see if that helps at all, but no luck there.
Changed IP address, still same.

Someone mentioned time which is set correctly. Checked updates, and all good.

Ran full virus scan, and nothing detected.

One interesting thing –

Logged out, logged in with Admin account (local admin) and it works..

Logged out again, logged in with company account (Azure AD), it doesn’t work..

I guess this is an issue with my account, even with my domain account, I can connect to any other https sites. Just not my website.

All this is so confusing as there’s no correlation.

So it’s profile specific. Could even be browser specific. Something is not right with the communication path. For example, you create a hosts file entry and you point it to your dev server which does -not- have the name https://www.yourdomain.com << that would give you a cert error.

When you use nslookup, you’re querying against your nameserver. Do you get the same ip when you ping from a command line?

Of course, that’s all machine specific and it wouldn’t matter who was logged in.

Also, when you’re getting the cert error, view the cert. Does it match correctly?

Thanks felog –

It’s not browser specific, since I’m getting same message from IE and Edge. Even from my phone, which I think is because I have my work account synced.

ping gives the same ip address as nslookup.

certificate looks correct, although still shows revoked. I don’t know a lot of certificates, but looks like correct certificate which I received from Comodo through hostgator.

What’s interesting though is, when I go to my website form another laptop (not using my profile, mac), I can connect to https using Chrome without issue, but when I look at the certificate, it says it has been revoked. I can also connect to https using Safari, and when I look at the certificate it says valid.

It’s almost impossible to find a consistency. ??

Since I can connect to my website and do everything using http, but failing only from https, I guess I’ll contact hostgator again and see if they can re-issue certificate or something..

just to sum up the issue and current findings –

Issue : I (and one of my coworker) can’t connect to our website using https. Whenever we try to connect, we get “Your connection is not private – Certification Revoked” message and won’t even allow manual bypass.

Findings:
1) Not Location specific
– Others at same office can connect to https no problem
– Issue does not resolve from my laptop when I try to connect from elsewhere

2) Not Laptop specific issue, but more of profile specific issue
– Using different account in same laptop works
– only happens to me and one of my coworker

3) IP/DNS all seems fine

4) Not browser specific
– Same happens from Chrome/Edge/IE
– Resetting browser, deleting cookies.. none helped

5) Time/Date is set correctly

6) No virus detected

7) Not NIC specific – tried from Wifi and through Ethernet cable

I think that’s it for now. Still doing research and troubleshooting. so if I can find something out, will post.

After hosting service re-applied (or whatever correct term is) the certificate, it worked fine. So my assumption is the issue was at certificate side.

Felog – Thanks for the support and help on this. I really appreciate it !

Thanks,