Certifcate not attaching to email

  • Resolved irishhealer

    (@irishhealer)


    1 month, 2 weeks ago

    The certificate is not attaching to the email (or being generated during the preview step). This had worked up until the last few days. I have no security plugin enable or caching plugin. Can you help?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @irishhealer,

    Thank you for the topic.

    Please make sure you are using the latest version of the plugin.
    The latest update of the plugin is the 21.7.9.100 version.

    If you are using an older version, please update the plugin to the latest version and check the case again.

    Here is the Update Guide:
    https://quiz-plugin.com/docs/plugin-setup-and-installation/

    You can make a?DB backup?before installing the?zip?file for your safety (you can use?UpdraftPlus).

    Also, please let us know whether you have the PDF API addon installed or not.
    If not, please install it and check the case again.
    You can check this article for more info: https://quiz-plugin.com/docs/cases-for-the-certificate-option/

    If the problem persists even after performing these steps, please provide us with the link, where the given quiz is located and it is open to guests for further investigation of the case.

    By the way, as the Certificate feature is available in the Pro version of the plugin, you are welcome to contact us via this form for premium support. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    For other readers, we are closing the ticket as the customer contacted us via email.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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