Hello @domi1212 ,
We are genuinely sorry to hear about your recent experience with our plugin and the subsequent lack of response from our customer service team.Please accept my sincerest apology for any inconvenience this has caused you. Your feedback is invaluable to us, and we are committed to addressing your concerns as soon as possible.
Regarding the Gutenberg block issue you mentioned, currently, we are not aware of any known bugs.However, if any issues arise, we always prioritize addressing them very quickly and releasing updates accordingly.
You mentioned that you opened two tickets and did not receive a response. I can assure you that it is highly unlikely for us to overlook or not respond to tickets in a timely manner. It’s possible that our reply may have been filtered by your email spam folder or gotten overlooked. This is certainly not the level of service we aim to provide.
We deeply regret this miscommunication and want to make things right. Could you please reach out to us again, referencing this thread? This will allow us to review your previous messages and ensure that all your concerns are addressed properly.
We sincerely hope you will give us another chance to resolve any issues you are facing. Your satisfaction is our top priority, and we are committed to providing you with the best possible experience.
Thank you for bringing this to our attention, and we look forward to hearing from you soon.
