Certain images are replaced with images in other posts

  • Resolved chevindu

    (@chevindu)


    4 years, 4 months ago

    Hello,

    I tried this plugin for the first time, so I’m not sure if this is a behavior or a bug. I enabled the toggle to auto sync my media gallery with Cloudinary and I could see my Cloudinary profile is getting updated, with transformations. My blog posts were loading images with Cloudinary URLs with no issue.

    But on the next day, I noticed some images in a blog post are switched with irrelevant photos from other blog posts. This had happened in a random manner for me to identify any pattern. As I noticed this behavior in 4 other posts, I immediately un-linked my Cloudinary profile from WP. Now images are loaded from my server and the random replacements are gone.

    Do you have any idea as to why this might have happened? Is it due to a file name overriding? Or maybe a performance limitation on my server?

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Raz @ Cloudinary

    (@razinary)

    Hi @chevindu,

    Can you please share with me what plugins you use, your WordPress plugin version, the operating system the server is running on and the version Cloudinary’s plugin that is installed on your environment?

    Thanks,
    Raz

    Thread Starter chevindu

    (@chevindu)

    Hi,

    Plugins:

    • Advanced Ads v1.18.0
    • Advanced Custom Fields v5.8.12
    • Akismet Anti-Spam v4.1.6
    • Analytify – Google Analytics Dashboard v3.0.0
    • Analytify – Gooogle Analytics Dashboard widget v1.1.3
    • Blocksy Companion v1.7.13
    • Cloudinary v2.1.2
    • Collapse-O-Matic v1.7.12
    • Color Mobile Browser Address Bar v1.0.9
    • Coming Soon Page, Under Construction & Maintenance Mode v5.1.2
    • Contact Form 7 v5.2
    • Custom Post Type UI v1.7.4
    • FV Top Level Categories v1.9.1
    • Gutenberg Post Blocks v1.2.2
    • Header Footer Code Manager v1.1.7
    • Hummingbird v2.4.2
    • Polylang v2.7.4
    • Post Hit Counter v1.3.2
    • Redirection v4.8
    • Regenerate Thumbnails v3.1.3
    • Smart Slider 3 v3.4.1.8
    • Smush v3.6.3
    • UpdraftPlus – Backup/Restore v1.16.26
    • WebP Converter for Media v1.3.1
    • WP File Manager v6.5
    • WPS Hide Login v1.5.6
    • WP Sitemap Page v1.6.2
    • Yoast SEO v14.4.1
    • Zoho Mail v1.4.1

    WordPress version: 5.4.2

    Server: Apache on Linux 3.10.0-1127.13.1.el7.x86_64 x86_64

    Cloudinay plugin version: 2.1.2

    Thanks for the response.

    Thread Starter chevindu

    (@chevindu)

    Hi Cloudinary team,

    Any update on this? This is the only issue that keeps me from using your image CDN service.

    Thanks

    Plugin Support Raz @ Cloudinary

    (@razinary)

    Hi @chevindu,

    Sorry for the delay in response.

    Can you please check if the images that are replaced and those which replace them share the same file name?
    It can be also images with the same file name in your WP uploads folder but with a different file extension.

    Thanks,
    Raz

    Thread Starter chevindu

    (@chevindu)

    Hi Raz,

    That’s the thing. As I quickly unlinked the plugin from the site out of panic, I have no way of confirming that now. I now cannot recall what are the exact images that were swapped. There is certainly a possibility that the file names were similar, because the editor was not instructed to make them unique.

    Technically, would it cause this type of behavior if the file names are similar?

    Thanks ??

    Plugin Support Raz @ Cloudinary

    (@razinary)

    Hey @chevindu,

    Cloudinary uses a combination of resource type (i.e. image, video, raw), type (i.e. upload, private, authenticated) and public id (which is the file name excluding the extension) as the external unique identifier of an asset. This means that two assets with the exact same combination of values cannot co-exist on your Cloudinary account, and one will overwrite the other. Therefore, if you do have two images like that, this is most likely the cause for the wrong image/s that you see in one or some of your posts.
    Let me know if this is indeed the case?

    Best,
    Raz

    Thread Starter chevindu

    (@chevindu)

    Hey Raz,

    Thanks for the explanation on how Cloudinary sets the identifier. As I confronted the editor regarding this, it seems this was indeed the case. It seems I have some file name cleanup to do before activating the plugin again.

    Thanks for your time

    Plugin Support Raz @ Cloudinary

    (@razinary)

    My pleasure @chevindu!

    Please let me know if you still run into any issues after making sure the file names are different.

Viewing 8 replies - 1 through 8 (of 8 total)
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