Central Color Palette not saving settings

  • Resolved mastapa

    (@mastapa)


    5 years, 3 months ago

    Hi,

    the Central Color Palette plugin comes highly recommended and I would love to use it. But I also must report a problem with the plugin – I can not save the settings.

    WordPress and plugin are the latest versions, I tried deactivating all the other plugins and save CCP setting – it didn’t work.
    I wrote to my host support:
    “I’m having a problem saving the setting (Setting>Central Color Palette). When I click the blue Save button at the bottom of the page, it all goes back to the previous, blank position.

    Since I … have FB group to ask, the vast majority of people have no problem with saving the settings and suggested deactivating all other plugins and try then, so I did, but it didn’t help. So I suppose then it’s not plugins conflict in question here…

    Some suggested it might have something to do with the hosting provider, so I’m asking also here if you can give me a hand. I have no clue what could be wrong :/ Is there something in this plugin that could be in conflict with the server setup?
    My host support tells me this:

    “Hi Marina,

    We checked but did not find any issue from our server-side. Also, there is nothing in the error logs. We suggest you, please contact the plugin provider and ask them for further guidelines as that will certainly help.”

    and this:

    “Hi Marina,

    Yes, your website is having the latest PHP version 7.3.9

    We suggest you contact the plugin provider and ask them if there is any specific requirement required for the plugin to work on the server so that we can check and assist you further with it.”

    I wanted to reply with this on the already existing topic but the moderator instructed me to open my own topic if I need support, that’s why I am writing here.

    Is there anything else I could try or tell my host support? My hosting provider is SiteRubix.

    Thank you very much in advance for your help!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter mastapa

    (@mastapa)

    An update: the settings saved message does NOT appear at all after pressing Save and the Settings go back to blank as they were before I tried to set them.

    Plugin Author Daniel Men?ies

    (@kungtiger)

    Ah, sound of progress.

    Here I’ve uploaded an altered version of the current plugin (1.14): version 1.14-debug

    It prints the submitted form data just after the security check. That way we can check what data gets send and if it makes it past the security check. You’ll see something like this:

    $_GET

Array
(
...

    It does not do anything further so just navigate back via your browser.

    Let me know if you get some such or get thrown back to the settings page.

    Thread Starter mastapa

    (@mastapa)

    Hi Daniel,
    here’s what I did now.

    1. Deactivated and then deinstalled the CCP plugin.
    2. Reinstalled the CCP plugin from the zip file you put above and activated it (all other plugins except GeneratePress Premium deactivated)
    3. Tried to save the settings before updating the CCP plugin – after clicking Save button nothing happened – again the settings “saved” message does NOT appear.
    4. Updated the CCP plugin and very soon this message appeared in the Plugins: “The plugin kt-tinymce-color-grid-1.14-debug/index.php has been deactivated due to an error: Plugin file does not exist.”
    5. Never the less – I clicked Activate for CCP plugin again
    6. Went to Settings>Central Color Palette and ticked the boxes I wanted to tick and put few colors into the palette using #hexacode.
    7. Clicked Save button at the buttom of the page.
    8. Again – no settings “saved” message, just threw me back to the settings page.
    9. I did NOT get the “$_GET

    Array
    (
    …” you mention above.
    10. No progress yet.

    Thread Starter mastapa

    (@mastapa)

    I tried also again deactivating GeneratePress Pro plugin too, so only CCP was active but no progress either ??

    The message from my site support:
    “Marina,

    We just checked the logs on the server and we did not find any issue from the serve-side. There is definitely some internal issue with the plugin and it can be resolved through the plugin provider only.”

    Thread Starter mastapa

    (@mastapa)

    Reporting my latest actions if it can be of any help.

    I’ve got a tip on FB group to try this:
    1. delete the Central Color Palette from plugins
    2. install WP again
    3. plugins>new>CCP>install>activate
    4. try to save settings again to see if it would work this time

    So I did:
    1. success
    2. clicked re-install WordPress – and here the message occurred that it failed “The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.: wp-admin/includes/update-core.php
    Installation Failed”
    3. did that never the less
    4. tried again saving the setting – no success

    Plugin Author Daniel Men?ies

    (@kungtiger)

    So, if I understand correctly, if you install my plugin on a brand new WP installation the palette gets saved? But if you run an WP update it does not save anymore?

    Well, that file permission error is a server issue. Internally WordPress uses the same filesystem abstraction for both its own update procedures as well as theme and plugin updates. It takes great care in making sure that all files and folder have the right read-write-execute permissions. If there is any discrepancy it gets upset. Such discrepancies can happen if the server does not handle permissions properly. I am by far no server expert but to me it sounds like the host needs to look into this.

    Like I stated before, I’m looking at a server merely through the scope that WordPress provides. I’m actually never looking at any real server out there, only the latest WordPress installation that runs on my local machine, a Linux machine with Apache 2.4, PHP 7.3 and MySQL/MariaDB 10.

    I’m very sorry that I can’t do more from my end.

    Thread Starter mastapa

    (@mastapa)

    Hi Daniel,

    thank you for your input.

    The only thing that you didn’t understand correctly is “if you install my plugin on a brand new WP installation the palette gets saved? But if you run an WP update it does not save anymore?” – the palette never got saved at all, not in any case.

    Plugin Author Daniel Men?ies

    (@kungtiger)

    That’s the reason I’ve asked. Wasn’t sure if I understood your list correctly.

    Regardless, your server has a file permission issue to begin with. Nothing I can do about from my end. Again your host has to look into that, its’s their department.

    Thread Starter mastapa

    (@mastapa)

    Hi Daniel,

    I’m happy to report that my hosting provider fixed the problem. Here is the last correspondence:
    ”
    SiteSupport about 5 hours ago
    Hi Marina,

    Although there were no errors found, we did find a configuration issue on our end and have corrected this. Your settings are now saving as expected.

    Thank you for all your patience on this. This was a tricky one to track down on our end and I apologize for the back/forth.”

    I tried recently to save a palette and it saved the settings successfully.
    I thank you Daniel for your patience and replays. I’m very glad I’ll be able to use your awesome plugin ??

    Plugin Author Daniel Men?ies

    (@kungtiger)

    Glad to hear and you’re welcome.

Viewing 10 replies - 1 through 10 (of 10 total)
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