CC Info Removed

  • Resolved dabeed

    (@dabeed)


    9 months ago

    We are using https://www.themehigh.com/product/woocommerce-checkout-field-editor-pro/ to add extra fields to the checkout form for some required info. The custom fields appear below the CC info (we don’t have control over placement location of these fields). If the user first enters their CC info and then proceeds to fill in the custom fields, the CC info is removed such that it is blank. You have to then re-enter the CC info in order to submit the order (which works). We are using this same custom fields plugin on another site with a different Square payments plugin and this issue does not occur with that other Square plugin.

    How can this issue be resolved?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Daniyal Raza

    (@daniyalraza01)

    Hello @dabeed ,

    Thanks for contacting us. Hope you are doing well.

    We need to you share some details like are you removing any default checkout field? or this plugin removing any field?

    To escalate your case, we would suggest you to create a ticket on our official website. So that we can connect you directly with our Technical team.

    Thanks & Regards,
    WP Experts Support Team

    Plugin Support Muhammad Usama

    (@usamaazad99)

    Hi @dabeed ,

    Due to a lack of activity, we assume that your issue is resolved. We are going to mark this ticket as resolved.

    If you have any other issues, please feel free to open a new ticket. We are always here to assist you!

    Have a wonderful day!

    Thanks & regards,
    WP Experts Support Team

Viewing 2 replies - 1 through 2 (of 2 total)
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