Causing timeouts

  • Hi,

    This plugin is causing massive timeouts and critical errors. It is happening when a user has multiple items in the cart. There are 13 discount rules enabled (mostly “Buy X Get Y” and a few “Product Adjustments”).

    The site has 72 categories and 742 products.

    Woo Discount Rules 2.6.1
    Woo Discount Rules PRO 2.6.1

    One user triggering the errors has a cart with 76 different products (combined quantities is 645).

    Code commonly causing the timeouts is:
    \wp-content\plugins\woo-discount-rules\v2\App\Helpers\Filter.php
    Particularly the compareWithSku and compareWithCategories functions.

    Timeouts occur when the user logs in, and when trying to view the cart or a product category page. Testing locally, if I disable the Woo Discount Rules plugins, or disable all of the discount rules, then the timeouts stop.

Viewing 5 replies - 1 through 5 (of 5 total)
  • sangeethasrinivasan

    (@sangeethasrinivasan)

    Hi,

    Thank you for reaching back to us.

    Do you have additional conditions like subtotal for all these rules ?

    To have a detailed check, we kindly request that you open a support ticket using the following link:?https://www.flycart.org/support. Please provide the following details in the ticket:

    • Some example screenshots of discount rules you have configured
    • Cart page screenshot indicating the issue you are facing
    • Site URL

    By providing these details, our dedicated support engineers will be able to promptly assist you with appropriate solutions.

    Thank you for your understanding and cooperation.

    Best regards,

    Team Flycart

    plugin generate a lot of sql queries. Try with query monitor and see queries

    sangeethasrinivasan

    (@sangeethasrinivasan)

    Hi,

    Thank you for reaching back to us.

    It seems that the increased SQL queries might be due to conflicts with other plugins you’re using.

    To get to the bottom of this and help you out, could you please open a support ticket using this link:?https://www.flycart.org/support and provide us with the below details:

    • Screenshots showing the issue you are facing
    • Version of our plugin you are using
    • Site URL

    We’re looking forward to assisting you further.

    Thanks
    Team Flycart

    @benbluef @memeq same here, did they resolve the problems??? Slowing down the site crazily, I only have a few categories and 500 products

    sangeethasrinivasan

    (@sangeethasrinivasan)

    Hi @jptailfashion

    We appreciate you getting in touch with us!

    To address the slowdown problem you’re experiencing and provide you with prompt assistance, could you please create a support ticket at this link: https://www.flycart.org/support? Additionally, it would be very helpful if you could provide us with the following information:

    • Screenshots of a few example discount rules you’ve set up. and
    • The URL of your website.

    Your cooperation would be greatly appreciated!

    Thanks
    Team Flycart

Viewing 5 replies - 1 through 5 (of 5 total)
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