Causes PHP timeout, site hangs

  • Resolved ebyrne68

    (@ebyrne68)


    1 year, 5 months ago

    Hi…. Just passing along some feedback. I’m using the plugin in a footer widget to show 5 company logos with an external link on each. We have a clean WP 6.3.1 install running PHP 8.1.

    With your plugin active, the site simply hangs and will not load (timeout). As soon as I deactivate the plugin it is fine – the page loads no problem – logos are there but there no active link on them (as expected). This is 100 % repeatable and the issue is most definitely linked to the plugin. Here is the error log dump, with websites hidden. See the php error at the end from the server log.

    I hope this helps. For now I can run the site without the plugin active but it would be nice to have active links on these logos.

    mysite.ch [Mon Oct 02 10:33:37.348222 2023] [fastcgi:error] [pid 19428:tid 139742515549952] [client 2a02:121e:3f25::1:7:0] FastCGI: server “/home/clients/f1c593b4ff0f9e6e4d5105fc6bca6e8d/.config/apache/mysite.ch/.fpm/php5.external” stderr: PHP message: Linker: Found Media 22 (URL: https://www.companylink1.com)PHP message: Linker: Will embed the IMG tag. PHP message: Linker: Found Media 18 (URL: https://www.companylink2.com)PHP message: Linker: Will embed the IMG tag. PHP message: Linker: Found Media 21 (URL: https://www.companylink3.com)PHP message: Linker: Will embed the IMG tag. PHP message: Linker: Found Media 19 (URL: https://www.companylink4.com) PHP message: Linker: Will embed the IMG tag. PHP message: Linker: Found Media 20 (URL: https://www.companylink5.com/) PHP message: Linker: Will embed the IMG tag.

    PHP message: PHP Fatal error: Maximum execution time of 60 seconds exceeded in /home/clients/f1c593b4ff0f9e6e4d5105fc6bca6e8d/sites/mysite.ch/wp/wp-content/plugins/gallery-custom-links/classes/core.php on line 225, referer https://mysite.ch/wp/wp-admin/plugins.php?plugin_status=all&paged=1&s

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  • Plugin Support Val Meow

    (@valwa)

    Hey @ebyrne68 ! ??

    I tried replicating your issue but could not obtain a timeout error. Are you using the latest version of the plugin? Could you also share with me what you are using as a footer widget so I can reproduce this behavior? Thanks.

    However, I believe this is probably linked to your PHP configuration. Could you check what the amount of output buffering you are dealing with is? Thanks ! ?

    Thread Starter ebyrne68

    (@ebyrne68)

    Sorry for the long wait, but I thought I just get back with more info as it’s not 100% resolved. I can’t share the site URL here on this form.

    I can tell you that after a wordpress update 2 months ago the plugin started working… more or less… Of the six logos we have in the standard wordpress footer gallery, only 4 of the 6 have an active custom link while the other 2 do not. The placement zone of the six logos does not matter. It is always the same 2that will not link off-site. We’re currently on WP 6.4.3, running PHP 8.1.26?with no log errors. Theme is Spacious Pro. If you email / PM me I can share the site.

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