Category Tickbox

Thanks for reporting the issue.

Checking one of the category boxes works in my install. Does you see any errors in your browser console?

Also, could you provide us with the list of active plugins from your WooCommerce system status report?

Hi Ron,

Yeah, there are two errors that occur when clicking on the category tickbox and they are shown in the following image here; https://prntscr.com/o7h255.

Here is a system report, nothing is jumping out at me with this but maybe you might see something;

### WordPress Environment ###

WordPress address (URL): https://hidden.co.uk
Site address (URL): https://hidden.co.uk
WC Version: 3.6.3
Log Directory Writable: ?
WP Version: 5.2.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.39 (Unix) mod_hive/6.27 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6
PHP Version: 7.1.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.36-82.1-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.3
WC Database Prefix: wpfm_
MaxMind GeoIP Database: ?
Total Database Size: 65.05MB
Database Data Size: 53.81MB
Database Index Size: 11.24MB
wpfm_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB
wpfm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wpfm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wpfm_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wpfm_woocommerce_order_items: Data: 0.19MB + Index: 0.08MB
wpfm_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.81MB
wpfm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wpfm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wpfm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wpfm_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wpfm_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wpfm_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wpfm_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wpfm_woocommerce_log: Data: 0.02MB + Index: 0.02MB
log: Data: 0.02MB + Index: 0.00MB
wpfm_ariadminer_connections: Data: 0.02MB + Index: 0.00MB
wpfm_aryo_activity_log: Data: 0.44MB + Index: 0.00MB
wpfm_aws_index: Data: 0.02MB + Index: 0.00MB
wpfm_blc_filters: Data: 0.02MB + Index: 0.00MB
wpfm_blc_instances: Data: 0.06MB + Index: 0.05MB
wpfm_blc_links: Data: 0.19MB + Index: 0.06MB
wpfm_blc_synch: Data: 0.02MB + Index: 0.02MB
wpfm_commentmeta: Data: 0.02MB + Index: 0.03MB
wpfm_comments: Data: 0.17MB + Index: 0.13MB
wpfm_dlm_order: Data: 0.02MB + Index: 0.00MB
wpfm_dlm_order_customer: Data: 0.02MB + Index: 0.02MB
wpfm_dlm_order_item: Data: 0.02MB + Index: 0.02MB
wpfm_dlm_order_transaction: Data: 0.02MB + Index: 0.02MB
wpfm_dlm_session: Data: 0.02MB + Index: 0.00MB
wpfm_download_log: Data: 0.02MB + Index: 0.02MB
wpfm_email_log: Data: 4.52MB + Index: 0.00MB
wpfm_eum_logs: Data: 0.02MB + Index: 0.00MB
wpfm_fmera_fields: Data: 0.02MB + Index: 0.00MB
wpfm_fmera_meta: Data: 0.02MB + Index: 0.00MB
wpfm_image_hover_ultimate_list: Data: 0.02MB + Index: 0.00MB
wpfm_image_hover_ultimate_style: Data: 0.02MB + Index: 0.00MB
wpfm_links: Data: 0.02MB + Index: 0.02MB
wpfm_ms_snippets: Data: 0.02MB + Index: 0.00MB
wpfm_nm_personalized: Data: 0.02MB + Index: 0.00MB
wpfm_options: Data: 3.17MB + Index: 0.16MB
wpfm_pmxi_files: Data: 0.02MB + Index: 0.00MB
wpfm_pmxi_history: Data: 0.02MB + Index: 0.00MB
wpfm_pmxi_imports: Data: 3.52MB + Index: 0.00MB
wpfm_pmxi_posts: Data: 0.09MB + Index: 0.00MB
wpfm_pmxi_templates: Data: 0.02MB + Index: 0.00MB
wpfm_postmeta: Data: 17.52MB + Index: 4.03MB
wpfm_posts: Data: 2.47MB + Index: 0.41MB
wpfm_redirection_404: Data: 0.02MB + Index: 0.06MB
wpfm_redirection_groups: Data: 0.02MB + Index: 0.03MB
wpfm_redirection_items: Data: 0.02MB + Index: 0.09MB
wpfm_redirection_logs: Data: 0.02MB + Index: 0.08MB
wpfm_relevanssi: Data: 1.52MB + Index: 1.48MB
wpfm_relevanssi_log: Data: 0.02MB + Index: 0.00MB
wpfm_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB
wpfm_snippets: Data: 0.08MB + Index: 0.00MB
wpfm_strong_views: Data: 0.02MB + Index: 0.00MB
wpfm_termmeta: Data: 0.06MB + Index: 0.06MB
wpfm_terms: Data: 0.02MB + Index: 0.03MB
wpfm_term_relationships: Data: 0.17MB + Index: 0.11MB
wpfm_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wpfm_usermeta: Data: 1.36MB + Index: 0.41MB
wpfm_users: Data: 0.02MB + Index: 0.05MB
wpfm_wc_admin_notes: Data: 0.02MB + Index: 0.00MB
wpfm_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB
wpfm_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB
wpfm_wc_download_log: Data: 0.02MB + Index: 0.03MB
wpfm_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB
wpfm_wc_order_product_lookup: Data: 0.34MB + Index: 0.34MB
wpfm_wc_order_stats: Data: 0.02MB + Index: 0.05MB
wpfm_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB
wpfm_wc_product_meta_lookup: Data: 0.11MB + Index: 0.16MB
wpfm_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wpfm_wfblockediplog: Data: 0.02MB + Index: 0.00MB
wpfm_wfblocks7: Data: 0.02MB + Index: 0.05MB
wpfm_wfconfig: Data: 1.52MB + Index: 0.00MB
wpfm_wfcrawlers: Data: 0.02MB + Index: 0.00MB
wpfm_wffilechanges: Data: 0.02MB + Index: 0.00MB
wpfm_wffilemods: Data: 3.52MB + Index: 0.00MB
wpfm_wfhits: Data: 1.52MB + Index: 0.25MB
wpfm_wfhoover: Data: 3.52MB + Index: 0.28MB
wpfm_wfissues: Data: 0.02MB + Index: 0.06MB
wpfm_wfknownfilelist: Data: 2.52MB + Index: 0.00MB
wpfm_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB
wpfm_wflocs: Data: 0.02MB + Index: 0.00MB
wpfm_wflogins: Data: 0.06MB + Index: 0.03MB
wpfm_wfnotifications: Data: 0.02MB + Index: 0.00MB
wpfm_wfpendingissues: Data: 0.02MB + Index: 0.06MB
wpfm_wfreversecache: Data: 0.02MB + Index: 0.00MB
wpfm_wfsnipcache: Data: 0.02MB + Index: 0.05MB
wpfm_wfstatus: Data: 0.13MB + Index: 0.09MB
wpfm_wftrafficrates: Data: 0.02MB + Index: 0.00MB
wpfm_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB
wpfm_wpfm_backup: Data: 0.02MB + Index: 0.00MB
wpfm_wpgdprc_consents: Data: 0.02MB + Index: 0.00MB
wpfm_wpgdprc_log: Data: 0.02MB + Index: 0.00MB
wpfm_yoast_seo_links: Data: 0.05MB + Index: 0.02MB
wpfm_yoast_seo_meta: Data: 0.09MB + Index: 0.00MB

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
attachment: 997
custom_css: 1
customize_changeset: 1
fl-builder-template: 7
fl-theme-layout: 4
fpf_fields: 1
ml-slide: 13
ml-slider: 3
nav_menu_item: 16
page: 18
post: 4
product: 640
product_variation: 78
revision: 208
scheduled-action: 80
shop_order: 198
shop_order_refund: 1
wc_membership_plan: 21
wc_user_membership: 152
wpcf7_contact_form: 2
wpmm_theme: 3
wpsl_stores: 173

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (60) ###

ManageWP - Worker: by GoDaddy – 4.8.1
Query Monitor: by John Blackbourn – 3.3.6
Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 5.9.6.3
Advanced Custom Fields: by Elliot Condon – 5.7.12
ARI Adminer: by ARI Soft – 1.2.3
Activity Log: by Activity Log Team – 2.5.2
Aura Store Locator Customization: by Paul Taylor – 1.0
Aura Toasted Crumpet Custom Reports: by Paul Taylor – 1.0.0
Beaver Builder Plugin (Agency Version): by The Beaver Builder Team – 2.2.0.6
Beaver Themer: by The Beaver Builder Team – 1.2.1.1
Block Specific Plugin Updates: by Dinesh Karki – 2.2
Broken Link Checker: by ManageWP – 1.11.8
Check Email: by Chris Taylor – 0.5.5
Classic Editor: by WordPress Contributors – 1.5
Code Snippets: by Shea Bunge – 2.13.3
Contact Form 7 Honeypot: by Nocean – 1.14
Contact Form 7: by Takayuki Miyoshi – 5.1.3
Custom Font Uploader: by Wbcom Designs – 1.0.2
Disable Comments: by Samir Shah – 1.9.0
Download Monitor: by Never5 – 4.4.2
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.3.9.1

Email Log: by Sudar – 2.3.1
WordPress File Monitor: by nicolly – 1.0.9
FMA Additional Registration Attributes(Free): by FME Addons – 1.0.4
Heartbeat Control: by Jeff Matson – 1.2.5
MetaSlider: by Team Updraft – 3.13.1
New User Approve: by Josh Harrison – 1.7.6
N-Media WooCommerce PPOM PRO: by Najeeb Ahmad – 16.0 – Not tested with the active version of WooCommerce
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.1.5

Redirection: by John Godley – 4.2.3
Salt Shaker: by Nagdy – 1.2.3
SG Optimizer: by SiteGround – 5.1.2
Simple Custom Post Order: by Colorlib – 2.4.3
Smart WooCommerce Search: by YummyWP – 1.5.10
Easy Updates Manager: by Easy Updates Manager Team – 8.0.5
String Locator: by Clorith – 2.3.1
Compress JPEG & PNG images: by TinyPNG – 3.2.0
Woo Custom Update Shipping: by Paul Taylor – 1.0.0
User Switching: by John Blackbourn & contributors – 1.5.0
Video User Manuals: by Video User Manuals Pty Ltd – 2.5.8.1
Woo Agent Order Management: by Paul Taylor – 1.0.0
Woo Change Quantity in Steps: by Paul Taylor – 1.0
Checkout Field Editor for WooCommerce: by ThemeHiGH – 1.3.2
Woo Xero Reference Addon: by Paul Taylor – 1.0
Woo Tax Membership: by Paul Taylor – 1.0
WooCommerce Admin: by WooCommerce – 0.14.0
WooCommerce Memberships: by SkyVerge – 1.9.8 – Not tested with the active version of WooCommerce
N-Media WooCommerce PPOM: by Najeeb Ahmad – 17.0 – Not tested with the active version of WooCommerce
WooCommerce Role Based Methods: by WPBackOffice – 2.1.2 – Not tested with the active version of WooCommerce
WooCommerce Table Rate Shipping: by WooCommerce – 3.0.15
WooCommerce Xero Integration: by WooCommerce – 1.7.16 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.6.3 – 3.6.4 is available
Yoast SEO: by Team Yoast – 11.2.1 – Not tested with the active version of WooCommerce
WP All Import Pro: by Soflyy – 4.5.0
WP File Manager: by mndpsingh287 – 4.8
WP GDPR Compliance: by Van Ons – 1.5.2
WP Rollback: by Impress.org – 1.6
WP Store Locator: by Tijmen Smit – 2.2.21
WP All Import - WooCommerce Add-On Pro: by Soflyy – 2.3.6 – Not tested with the active version of WooCommerce
WPide: by Simon @ WPsites – 2.4.0

### Inactive Plugins (1) ###

WooCommerce Quantity Increment: by Automattic
WooThemes – 1.1.0 – Not tested with the active version of WooCommerce

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #20 - /shop/
Cart: #21 - /cart/
Checkout: #22 - /checkout/
My account: #23 - /my-account/
Terms and conditions: #285 - /terms-conditions-2/

### Theme ###

Name: Personal Child Theme
Version: 1.0
Author URL: https://hidden.co.uk
Child Theme: ?
Parent Theme Name: Beaver Builder Theme
Parent Theme Version: 1.6.1
Parent Theme Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
WooCommerce Support: ?

### Templates ###

Overrides: bb-theme-child/woocommerce/emails/email-order-details.php

### Action Scheduler ###

Complete: 78
Oldest: 2019-06-06 12:50:32 +0000
Newest: 2019-06-27 13:17:53 +0000

Pending: 1
Oldest: 2019-06-27 14:17:53 +0000
Newest: 2019-06-27 14:17:53 +0000

Canceled: 1
Oldest: 2019-06-26 12:57:51 +0000
Newest: 2019-06-26 12:57:51 +0000

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

@connor234 Thanks for the followup information. I’ll see what I can do about reproducing the error.

Hey @connor234, can you please make sure to update to the latest version of the plugin?

If that doesn’t resolve things, I recommend doing a conflict test:

1. Temporarily switch your theme back to the Storefront theme (it’s free)
2. Disable all plugins except for WooCommerce
3. Test to see if the issue has been resolved.
4. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

@connor234 I’m able to reproduce the error on one of my test sites. I’ll get an issue logged and work on a fix. Thanks for the bug report.

Have a fix pending review that will go out in next week’s release, sorry for the regression!

https://github.com/woocommerce/woocommerce-admin/pull/2571

Hi Timmy,

Thanks a lot for letting me know, great to hear you were able to reproduce it and there is a fix in an upcoming release.

Cheers, Connor

Hi @connor234

I’m glad to hear that we could help.

We’re marking this thread as Resolved for now. However, feel free to report back to us in case the problems keep coming back, we’re happy to help!