Category Sync Time Out & Products Duplicated When Sync To WP

Hi Andrew,

We have purchased the pro version of WP Shopify and are experiencing the following issues which have come out of the blue (seemingly at random):

1. The Shopify sync is creating duplicates of products in WordPress instead of updating the existing product.

2. The collections data is not syncing properly to WordPress, for example the collection description is not being pushed into the Wordress collection content area. When trying to re-sync, the collections hang and the sync doesn’t complete.

Screenshot of settings: https://ibb.co/18HQwJS

Log report of this:
—

When running Manual sync we clear the WP Shopify CACHE first.

STATUS response in network tab in chrome when syncing. 101% it hits

It is saying it has synced 1025 collects but only 1015 in the totals?

We’ve set the items per request to 25 and set synchronous Requests to on.

{is_syncing: true,…}
has_fatal_errors: false
is_syncing: true
recently_syncd_media_ref: “”
syncing_current_amounts: {shop: 1, smart_collections: 0, custom_collections: 0, products: 1932, collects: 1025, orders: 25,…}
collects: 1025
custom_collections: 0
customers: 25
media: 0
orders: 25
products: 1932
shop: 1
smart_collections: 0
webhooks: 0
syncing_totals: {shop: 1, smart_collections: 0, custom_collections: 0, products: 1932, collects: 1015, orders: 0,…}
collects: 1015
custom_collections: 0
customers: 0
media: 322
orders: 0
products: 1932
shop: 1
smart_collections: 0
webhooks: 0

{“is_syncing”:true,”syncing_totals”:{“shop”:1,”smart_collections”:0,”custom_collections”:0,”products”:1932,”collects”:1015,”orders”:0,”customers”:0,”webhooks”:0,”media”:322},”syncing_current_amounts”:{“shop”:1,”smart_collections”:0,”custom_collections”:0,”products”:1932,”collects”:1025,”orders”:25,”customers”:25,”webhooks”:0,”media”:0},”has_fatal_errors”:false,”recently_syncd_media_ref”:””}

—

3. Some products don’t load, instead of showing a 404 the WPShop javascript loads a default incorrect product instead.

We are paid (WP Shopify Pro) customers and this issue is crippling our clients online store. I’ve posted on this forum previously, emailed you and even reached out on LinkedIn with no response or acknowledgement of the problem.

If you could respond to us at your earliest convenience that would be appreciated.

Kind regards,
Michael