Category shows product count but is empty
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Some categories show a product count, such as seen in this screenshot: https://prnt.sc/FJUg53nnTcz2
But when I click on the product count number, the resulting page is blank, as seen in this screenshot: https://prnt.sc/ezp2hE-lDOlA
To troubleshoot, I have:
disabled all plugin,s except WooCommerce
switched to Storefront theme
cleared all transients
recounted terms
optimized the database tables******************************
Below is the System Report if helpful
### WordPress Environment ### WordPress address (URL): https://otrtiresnewdev.wpengine.com Site address (URL): https://otrtiresnewdev.wpengine.com WC Version: 6.8.0 REST API Version: ? 6.8.0 WC Blocks Version: ? 8.0.0 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: – Language: en_US External object cache: ? ### Server Environment ### Server Info: Apache PHP Version: 8.0.20 PHP Post Max Size: 256 MB PHP Time Limit: 3600 PHP Max Input Vars: 10000 cURL Version: 7.74.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.7.38-41-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.8.0 WC Database Prefix: wp_ Total Database Size: 3829.56MB Database Data Size: 2483.10MB Database Index Size: 1346.46MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.34MB + Index: 0.22MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.14MB + Index: 0.14MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB admin_role: Data: 0.02MB + Index: 0.03MB + Engine InnoDB otr_product_data: Data: 1.52MB + Index: 0.09MB + Engine InnoDB otr_product_posts: Data: 0.25MB + Index: 0.16MB + Engine InnoDB simpletire_brand_markup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB simpletire_environment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB simpletire_product_markup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB simpletire_product_posts: Data: 12.52MB + Index: 10.06MB + Engine InnoDB staging_products: Data: 23.55MB + Index: 1.52MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.05MB + Index: 0.13MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.31MB + Index: 0.17MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine 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InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 2.52MB + Index: 0.38MB + Engine InnoDB wp_pantheon_sessions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_postmeta: Data: 1160.00MB + Index: 482.98MB + Engine InnoDB wp_posts: Data: 112.64MB + Index: 43.13MB + Engine InnoDB wp_pv_am_activities: Data: 54.56MB + Index: 10.55MB + Engine InnoDB wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_redirection_404: Data: 2.52MB + Index: 0.45MB + Engine InnoDB wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 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3.52MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 1.52MB + Index: 1.52MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 20.55MB + Index: 26.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Engine InnoDB wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine 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0.00MB + Engine InnoDB wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yarpp_related_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_indexable: Data: 327.89MB + Index: 186.48MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 29.55MB + Index: 32.55MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB wp_yoast_seo_meta: Data: 3.52MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### acf-field: 417 acf-field-group: 25 attachment: 287242 custom_css: 1 export_template: 2 filter-field: 1 filter-set: 1 nav_menu_item: 41 page: 60 post: 29 product: 55021 revision: 5 seedprod: 2 shop_coupon: 1 shop_order: 122 shop_order_refund: 7 team: 1 team-member: 4 testimonial: 5 wcpf_item: 5 wcpf_project: 2 wp_block: 2 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (2) ### WooCommerce: by Automattic – 6.8.0 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.6 ### Inactive Plugins (43) ### Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.12.0 Advanced Custom Fields: Font Awesome: by Matt Keys – 4.0.3 Advanced Custom Fields: Gravityforms Add-on: by Say Hello GmbH – 1.3.4 Advanced Custom Fields PRO: by Delicious Brains – 5.12.2 Akismet Anti-Spam: by Automattic – 5.0 Argument test: by Jitendra Kelhe – Better Search Replace: by Delicious Brains – 1.4.1 Classic Widgets: by WordPress Contributors – 0.3 Column Shortcodes: by Codepress – 1.0.1 Filter Everything?— WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.6.8 Gravity Forms: by rocketgenius – 2.3.2.10 Import Export for WooCommerce Wrapper: by WebToffee – 1.1.5 Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.3 Import OTR Tire products: by Jitendra Kelhe – Import SimpleTire products: by Jitendra Kelhe – MainWP Child: by MainWP – 4.2.4 Nested Pages: by Kyle Phillips – 3.1.22 OTR Request for quote plugin: by Jitendra Kelhe – 1.0.1 OTR Simpletire Markup Management: by Jitendra Kelhe – 1.0.0 OTR Tire live price & quantity verification: by Jitendra Kelhe – Product Filter by WooBeWoo: by WooBeWoo – 2.1.6 Product Filters for WooCommerce: by WooCommerce – 1.3.2 (update to version 1.3.6 is available) Product Import Export for WooCommerce Add-on: by WebToffee – 1.1.2 Rank Math SEO: by Rank Math – 1.0.95 Rank Math SEO PRO: by Rank Math – 3.0.15.1 Redirection: by John Godley – 5.3.2 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Toolbar Publish Button: by wpUXsolutions – 1.8 Upload Brand Logo: by Jitendra Kelhe – 1.0.0 User Role Editor: by Vladimir Garagulya – 4.63 WooCommerce - Product Importer Deluxe: by Visser Labs – 3.8.2 WooCommerce - Store Exporter Deluxe: by Visser Labs – 5.2.1 WooCommerce AvaTax: by SkyVerge – 1.16.0 (update to version 1.16.3 is available) WooCommerce Blocks: by Automattic – 8.2.1 WooCommerce Product Search: by itthinx – 4.7.0 WooCommerce Shipping & Tax: by WooCommerce – 1.26.3 WooCommerce Stripe Gateway: by WooCommerce – 6.4.3 WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.1 WP Crontrol: by John Blackbourn & crontributors – 1.14.0 WP Engine Smart Plugin Manager: by WP Engine – 5.10.33 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 Yoast SEO: by Team Yoast – 19.5.1 Yoast SEO Premium: by Team Yoast – 18.1 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: Memcached Redux ### Must Use Plugins (7) ### Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0 Pantheon: by Pantheon – 0.1 WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0 WP Engine Cache Plugin: by WP Engine – 1.0.10 WP Engine Seamless Login Plugin: by WP Engine – 1.6.0 WP Engine Security Auditor: by wpengine – 1.0.10 WP Engine System: by WP Engine – 5.0.1 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) instock (instock) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #703 - /shop Cart: #704 - /cart Checkout: #705 - /checkout My account: #706 - /my-account Terms and conditions: #2332 - /terms ### Theme ### Name: Storefront Version: 4.1.2 Author URL: https://woocommerce.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-08-13 03:13:13 +00:00 Options: ? Notes: 93 Onboarding: completed ### Action Scheduler ### Complete: 43 Oldest: 2022-07-12 16:19:02 +0000 Newest: 2022-08-12 12:52:03 +0000 Failed: 8 Oldest: 2021-06-09 13:32:50 +0000 Newest: 2021-06-09 13:32:50 +0000 Pending: 1 Oldest: 2022-08-12 17:06:03 +0000 Newest: 2022-08-12 17:06:03 +0000 ### Status report information ### Generated at: 2022-08-12 13:00:04 +00:00
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Viewing 5 replies - 1 through 5 (of 5 total)
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