• Resolved barkingbird

    (@barkingbird)


    Some categories show a product count, such as seen in this screenshot: https://prnt.sc/FJUg53nnTcz2

    But when I click on the product count number, the resulting page is blank, as seen in this screenshot: https://prnt.sc/ezp2hE-lDOlA

    To troubleshoot, I have:
    disabled all plugin,s except WooCommerce
    switched to Storefront theme
    cleared all transients
    recounted terms
    optimized the database tables

    ******************************

    Below is the System Report if helpful

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://otrtiresnewdev.wpengine.com
    Site address (URL): https://otrtiresnewdev.wpengine.com
    WC Version: 6.8.0
    REST API Version: ? 6.8.0
    WC Blocks Version: ? 8.0.0
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.20
    PHP Post Max Size: 256 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.74.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
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    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (2) ###
    
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    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
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    object-cache.php: Memcached Redux
    
    ### Must Use Plugins (7) ###
    
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    ### Settings ###
    
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    Force SSL: –
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    ### Admin ###
    
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    Newest: 2022-08-12 12:52:03 +0000
    
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    ### Status report information ###
    
    Generated at: 2022-08-12 13:00:04 +00:00
    
Viewing 5 replies - 1 through 5 (of 5 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @barkingbird!

    Thanks for getting in touch.

    That’s really annoying – can you click on the product category name and then the ‘Update’ button on the next page without making any actual changes? I’ve seen this method work for users reporting a similar issue.

    If nothing changes, please reach out to your host and ask them to clear and temporarily pause the cache system as it may be cache related.

    Thanks.

    Thread Starter barkingbird

    (@barkingbird)

    Thanks – I tried that but it did not resolve the issue. The host cleared all of the caches, disabled Object Caching. Still have the same problem.

    Do you have any other ideas to fix this?

    Hi @barkingbird

    It looks like your site currently has the WooCommerce plugin disabled. Can you please enable again, and then send us a link to the product that’s in the Aderenza category so we can take a look?

    Thread Starter barkingbird

    (@barkingbird)

    Hi MayKato. That is the problem. There is no product in the Aderenza category. Doing a search for Aderenza in Products also shows no results. After all of the troubleshooting I’ve done as described at the top of this thread, do you know how I can resolve this? There are over 53,000 products and over 600 categories, so manually fixing this one at a time really is not an option. Thanks!

    Hi @barkingbird,

    Just to be sure I understand correctly, if you go to Products > Categories, you’re seeing the product count but clicking on it doesn’t lead you to the products, correct?

    If that’s indeed the case:

    1) Can you confirm going to Products > All Products and filtering by category doesn’t return the products too?

    2) Can you go to Products > Export, and export all products in that category to a CSV and let me know what you find?

    3) You mentioned recounting terms, did you try to “Regenerate” Product lookup tables?

    4) Can you provide some insights into how the products in the category were created? were they imported or created directly on the site?

    5) Lastly, did you make any modifications to your database or performed a site migration prior to this?

    We await your response to better assist you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Category shows product count but is empty’ is closed to new replies.