Category Re-ordering not working correctly

# Background
– I’m running the project site on [Pantheon](https://pantheon.io/)
– I’m on WordPress 5.4
– I have core files, themes and plugins all updated
– I have the parent theme KnowAll version 1.4 and its enabled.
– I disabled all plugins
– I have gone into my wp-admin settings to refresh permalinks
– I have 70 articles created under the Knowledge base with 19 categories.

# Steps I’ve taken
– When I attempt to re-order KnowAll categories, and click “save order”, and then fresh this admin page, it puts the categories back to the order I had previously.
– If I make the previous step, and then go into an article, and update anyone, KnowAll then updates the re-ordering process I attempted for the Categories.

– Also! when I use the Duplicator plugin to copy this entire site down to my localhost environment, and duplicate it there, the KnowAll category re-ordering process works like a charm the first time.

Why would the KnowAll Category re-ordering process not work on WordPress sites hosted on Pantheon? Why do I have to publish an article page, in order for the category re-ordering to kick in?

Thanks for any feedback on things I can check to solve this case!

• This topic was modified 4 years, 11 months ago by klewis.
• This topic was modified 4 years, 11 months ago by klewis.