Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor leahkoerper

    (@leahkoerper)

    Hi yanks789,

    I’m sorry you’re having trouble. Have you tried deactivating other plugins to look for a conflict, or switching to a default theme like Twenty Twelve? If you need help, please read this guide to testing for conflicts.

    If you can isolate this as an issue that’s inherent to The Events Calendar, we’d be happy to look into it further. Unfortunately, we can’t help troubleshoot conflicts here on the free forum. If you do find a conflict, you can try getting in touch with the developer of the theme or plugin and see if they can shed some light on the issue.

    Best,
    Leah

    Thread Starter yanks789

    (@yanks789)

    Thank you for the quick response. It appears to be an issue with the template because it works with twenty twelve. I will contact the template author.

    Plugin Contributor leahkoerper

    (@leahkoerper)

    Thanks for the update yanks789. Good luck!

    ~Leah

    Thread Starter yanks789

    (@yanks789)

    I contacted the template author and their response was that they do not offer support because it is a plugin issue that they did not develop ?? How do I go about troubleshooting this issue when I know that there is a conflict between the theme and the plugin and I know that the regular calendar does work on the page, it is only the category calendars that do not work.

    Plugin Contributor leahkoerper

    (@leahkoerper)

    Hi Yanks789,

    I checked out your site again and it looks like the theme was custom made by your development/design company. Finding a cause and solution for a conflict like this involves digging into the code. If that’s not something you’re able to do yourself, you’d probably need to hire someone to help out. We could potentially recommend some developers if you’re interested. I’m sorry we can’t be of more help here.

    Best,
    Leah

Viewing 5 replies - 1 through 5 (of 5 total)
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