category archive thumbnail image not updating

Hello Woo Team,

First of all, here’s the shop in question: https://www.kwajnet.com/shop/ (in the right sidebar, click on the Accessories link).

The problem is that the the placeholder image is not getting updated when I try to replace it in the interface. Here are the details…

I ensured that my Divi theme, WordPress version and WooCommerce plugins were all up to date, as well as disabled plugins and sequentually retested new image uploads and rechecking the front end before posting this question. I also searched this forum using this query (“category archive thumbnail image not updating”), but it yielded no usable answers.

From the beginning, here’s the scenario…

I installed the WooCommerce plugin on my site and everything seemed to be working great, with the exception of Category thumbnail images not not getting updated. On the WordPress back end, I have specified the image for the Accessories Category (accessories archive page) and updated the Category image (several times), but the newly selected images are not appearing. The default placeholder image never gets updated to the new images from the Media Library.

I have cleared my browser cache and restarted my browser a few times.

Can you help? FYI… I’m simultaneously trying to get this resolved in the Elegant Themes/Divi support forum.

The image that is being displayed is this: https://www.kwajnet.com/wp-content/plugins/woocommerce/assets/images/placeholder.png

After trying to replace the image via Dashboard -> Products -> Categories interface, the Accessories category page should be showing this: https://www.kwajnet.com/wp-content/uploads/2017/11/mockup-6447db76-150×150.jpg

Any help would be appreciated.

Thanks,

Bob

The page I need help with: [log in to see the link]