Categories not working

  • Resolved Khensi

    (@khensidev)


    5 months ago

    Hello,

    I’m trying to add a category dropdown menu for my timeline similiar to this: https://historyofblacktravel.com/history/ but it is not working. Here is the shortcode I used:

    [cool-timeline layout=”default” designs=”design-5″ skin=”default” based=”custom” story-content=”full” show-posts=”10″ year-label=”show” year-navigation=”show” navigation-position=”left” navigation-style=”style-2″ autoplay=”false” start-on=”0″ autoplay-speed=”3000″ compact-ele-pos=”main-date” animations=”fade” order=”ASC” story-date=”show” date-format=”F j” icons=”dot” pagination=”ajax_load_more” filters=”yes” line-filling=”false” read-more=”show” content-length=”50″]

    And I also tried added all the categories:

    [cool-timeline layout=”default” designs=”design-5″ skin=”default” based=”custom” story-content=”full” show-posts=”10″ year-label=”show” year-navigation=”show” navigation-position=”left” navigation-style=”style-2″ autoplay=”false” start-on=”0″ autoplay-speed=”3000″ compact-ele-pos=”main-date” animations=”fade” order=”ASC” story-date=”show” date-format=”F j” icons=”dot” pagination=”ajax_load_more” filters=”yes” filter-categories=”art-museums, carnivals-festivals, economic-development, explorers, fashion, film-tv, food-drink, literature, migration, music, natural-disasters, notable-figures, politics-government, slavery, sports, tourism, transportation” line-filling=”false” read-more=”show” content-length=”50″]

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support aniketji

    (@aniketji)

    Hi @khensidev,

    Thank you for using our Cool Timeline Pro plugin.

    As a premium user, you have direct access to our dedicated support team. Please click here to contact us

    Both the shortcodes you provided are correct for displaying the category filter dropdown. We have verified it from our side and they are working perfectly.
    To troubleshoot any potential conflicts with other plugins, please try deactivating them one by one and see which plugin is causing the issue.
    Please let us know which version of Cool Timeline Pro you’re currently using.

    Thank You.

    Thread Starter Khensi

    (@khensidev)

    Hi @aniketji, this website is for a client so I do not have access to the coolplugin account details so I can’t log a ticket.

    I have deactivated all plugins from the site except for the following but the dropdown is still not working:

    • Astra Pro
    • Cool Tmieline Pro
    • Elementor
    • Elementor Pro

    Please have a look: https://caribbean.tmmbuilds.com/caribbea-history/

    Plugin Support aniketji

    (@aniketji)

    Hi @khensidev,

    If you do not have CoolPlugins account details then you can directly write your support query to our email, this is our premium plugin support mail: [email protected].

    Can you please share a dashboard screenshot of your Cool Timeline category page so that I can understand the issue.

    Thank You.

    Thread Starter Khensi

    (@khensidev)

    Here is the Cool Timeline category page @aniketji. I have also sent an email to the?premium plugin support mail:?[email protected] .

    https://www.awesomescreenshot.com/image/51202631?key=7eab3888713a00edd7cefd72bb073443

Viewing 4 replies - 1 through 4 (of 4 total)
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