Categories not showing on shop page

Hello,

I have been testing a site with Woocommerce using the Divi theme and Divi builder. I wanted to have a shop page that just displayed categories. I make the selection to show just categories on the shop page, but all I get are products. The only way I can get my categories to show is to paste the {product_categories] short code on the page. I tried switching to the Storefront theme, and I tried deactivating Divi builder. Either way I get the same behavior. Is this related to the the problem I am reading that some themes have? My system status is below.

Thanks–

Al

System status:

### WordPress Environment ###

Home URL: https://gtc-wpdev.com/al_stage
Site URL: https://gtc-wpdev.com/al_stage
WC Version: 3.4.3
Log Directory Writable: ?
WP Version: 4.9.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 180
PHP Max Input Vars: 5000
cURL Version: 7.60.0
OpenSSL/1.0.2o

SUHOSIN Installed: –
MySQL Version: 5.6.39-83.1
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.3
WC Database Prefix: wpstg1_
MaxMind GeoIP Database: ?
Total Database Size: 9.71MB
Database Data Size: 8.29MB
Database Index Size: 1.42MB
wpstg1_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
wpstg1_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wpstg1_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wpstg1_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wpstg1_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wpstg1_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB
wpstg1_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wpstg1_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wpstg1_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wpstg1_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wpstg1_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wpstg1_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wpstg1_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wpstg1_woocommerce_log: Data: 0.00MB + Index: 0.00MB
staging__VOB_commentmeta: Data: 0.00MB + Index: 0.01MB
staging__VOB_comments: Data: 0.01MB + Index: 0.01MB
staging__VOB_duplicator_packages: Data: 0.00MB + Index: 0.00MB
staging__VOB_links: Data: 0.00MB + Index: 0.00MB
staging__VOB_options: Data: 1.52MB + Index: 0.06MB
staging__VOB_postmeta: Data: 0.12MB + Index: 0.09MB
staging__VOB_posts: Data: 0.08MB + Index: 0.02MB
staging__VOB_termmeta: Data: 0.00MB + Index: 0.01MB
staging__VOB_terms: Data: 0.00MB + Index: 0.01MB
staging__VOB_term_relationships: Data: 0.00MB + Index: 0.01MB
staging__VOB_term_taxonomy: Data: 0.00MB + Index: 0.00MB
staging__VOB_usermeta: Data: 0.01MB + Index: 0.01MB
staging__VOB_users: Data: 0.00MB + Index: 0.01MB
staging__VOB_wc_download_log: Data: 0.00MB + Index: 0.00MB
staging__VOB_wc_webhooks: Data: 0.00MB + Index: 0.00MB
staging__VOB_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
staging__VOB_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
staging__VOB_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
staging__VOB_woocommerce_log: Data: 0.00MB + Index: 0.00MB
staging__VOB_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB
staging__VOB_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
staging__VOB_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
staging__VOB_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
staging__VOB_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
staging__VOB_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
staging__VOB_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
staging__VOB_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
staging__VOB_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
staging__VOB_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wpstg1_commentmeta: Data: 0.00MB + Index: 0.01MB
wpstg1_comments: Data: 0.01MB + Index: 0.01MB
wpstg1_duplicator_packages: Data: 0.00MB + Index: 0.00MB
wpstg1_links: Data: 0.00MB + Index: 0.00MB
wpstg1_options: Data: 1.81MB + Index: 0.14MB
wpstg1_postmeta: Data: 0.33MB + Index: 0.19MB
wpstg1_posts: Data: 0.12MB + Index: 0.04MB
wpstg1_termmeta: Data: 0.00MB + Index: 0.01MB
wpstg1_terms: Data: 0.00MB + Index: 0.01MB
wpstg1_term_relationships: Data: 0.01MB + Index: 0.01MB
wpstg1_term_taxonomy: Data: 0.00MB + Index: 0.00MB
wpstg1_usermeta: Data: 0.01MB + Index: 0.01MB
wpstg1_users: Data: 0.00MB + Index: 0.01MB
wpstg1_wc_download_log: Data: 0.00MB + Index: 0.00MB
wpstg1_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wpstg3_commentmeta: Data: 0.00MB + Index: 0.01MB
wpstg3_comments: Data: 0.01MB + Index: 0.01MB
wpstg3_duplicator_packages: Data: 0.00MB + Index: 0.00MB
wpstg3_links: Data: 0.00MB + Index: 0.00MB
wpstg3_options: Data: 1.50MB + Index: 0.08MB
wpstg3_postmeta: Data: 0.27MB + Index: 0.20MB
wpstg3_posts: Data: 0.09MB + Index: 0.04MB
wpstg3_termmeta: Data: 0.00MB + Index: 0.01MB
wpstg3_terms: Data: 0.00MB + Index: 0.01MB
wpstg3_term_relationships: Data: 0.00MB + Index: 0.01MB
wpstg3_term_taxonomy: Data: 0.00MB + Index: 0.00MB
wpstg3_usermeta: Data: 0.01MB + Index: 0.01MB
wpstg3_users: Data: 0.00MB + Index: 0.01MB
wpstg3_wc_download_log: Data: 0.00MB + Index: 0.00MB
wpstg3_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wpstg3_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wpstg3_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wpstg3_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wpstg3_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wpstg3_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB
wpstg3_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wpstg3_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wpstg3_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wpstg3_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
wpstg3_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wpstg3_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wpstg3_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wpstg3_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wpstg3_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
_VOB_commentmeta: Data: 0.00MB + Index: 0.01MB
_VOB_comments: Data: 0.01MB + Index: 0.01MB
_VOB_duplicator_packages: Data: 0.00MB + Index: 0.00MB
_VOB_links: Data: 0.00MB + Index: 0.00MB
_VOB_options: Data: 2.13MB + Index: 0.13MB
_VOB_postmeta: Data: 0.12MB + Index: 0.09MB
_VOB_posts: Data: 0.07MB + Index: 0.02MB
_VOB_termmeta: Data: 0.00MB + Index: 0.01MB
_VOB_terms: Data: 0.00MB + Index: 0.01MB
_VOB_term_relationships: Data: 0.00MB + Index: 0.01MB
_VOB_term_taxonomy: Data: 0.00MB + Index: 0.00MB
_VOB_usermeta: Data: 0.01MB + Index: 0.01MB
_VOB_users: Data: 0.00MB + Index: 0.01MB
_VOB_wc_download_log: Data: 0.00MB + Index: 0.00MB
_VOB_wc_webhooks: Data: 0.00MB + Index: 0.00MB
_VOB_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
_VOB_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
_VOB_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
_VOB_woocommerce_log: Data: 0.00MB + Index: 0.00MB
_VOB_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB
_VOB_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
_VOB_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
_VOB_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
_VOB_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
_VOB_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
_VOB_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
_VOB_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
_VOB_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
_VOB_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

amn_om: 1
amn_wpforms-lite: 1
attachment: 78
custom_css: 1
customize_changeset: 17
jetpack_migration: 2
jp_img_sitemap: 3
jp_sitemap: 3
jp_sitemap_master: 3
page: 6
post: 3
product: 29
product_variation: 36
revision: 20
shop_order: 6

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (7) ###

Divi Builder: by Elegant Themes – 2.9
Jetpack by WordPress.com: by Automattic – 6.3.2
MOJO Marketplace: by Mike Hansen – 1.3.4
PHP Settings: by Askupa Software – 1.0.6
WooCommerce: by Automattic – 3.4.3
WP File Manager: by mndpsingh287 – 2.8
WP Staging: by WP-Staging – 2.3.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #386 - /?page_id=386
Cart: #387 - /?page_id=387
Checkout: #388 - /?page_id=388
My account: #389 - /?page_id=389
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 3.9
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –