Categories not showing on main event page

Hi @mihue

Thanks for reaching out. Let me help you with this one.

If you have caching plugin or server-side caching, please try to disable it temporarily, and see if that makes a difference.

Let me know how it goes.

Thank your feedback. We use WP Super Cache but it was not active at the moment the problem with the categories was detected by our client. I deactivated it once again now in order to test and it didn’t change anything.

Hi @mihue ,

Thank you for your message and the information.

For us to understand and learn more about what your WordPress environment looks like, could you provide the version of the following?

1. PHP
2. WordPress
3. The Events Calendar
4. The Events Calendar: Category Colors
5. Theme and Version

Hi @tristan083. Here you go:

1. PHP 7.4
2. WP 6.4.5
3. TEC 6.5.1.5
4. TEC CC: 7.3.0
5. Theme: Bridge 29.5

Hi @mihue ,

Thank you for your message and the information. Everything seems current by the looks of it.

At this point, I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts Article before doing anything. 

To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

Hi @mihue

I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to try out the recommendation provided above.

Let me know if there’s anything we can assist you with.

Hi, thank you for touching base. I didn’t have a chance or time to follow your recommendations yet. It’s a live site and not so easy. I just thought maybe there are other people which have experienced the same issues and there is a known workaround. I also have the same issue in another site (https://www.svin.ch/veranstaltungen/) which is quite different in plugin composition and theme, so I have first to analyse what is common between the two sites. I would rather tip there was a change in the main Events Calendar Plugin which is causing this …

New information! With the Rollback Plugin, I have gone back through all the releases of the Events Calender since 6.5.0, one by one. When I rolled back from 6.5.0 to 6.4.0.1, the category colors (filter menu) appeared again on the main page. So it was, as I have suspected, the 6.5.x release has some major modification …

Hi @mihue

Thanks for providing additional information on this one.

Let me share this with the team, and I’ll update you once I have more information.

Hi @d0153 have you found out anything else about this? For my both clients using this, the categories are really important. I discovered that the problem persists only in list view, if i choose month view as preferred display option, the legend is shown and also stays. I don’t understand as both views use the same header component and the legend is placed in the header. By the way, is there any code I can use to place the legend directly in a TEC header.php override? Just as a temporary solution, I thought …

Hi @mihue,

We have an internal bug ticket regarding this issue with ID TECTRIA-140, and I’ve included your specific use case in it to communicate it to our team.

We prioritize bugs by considering the number of users impacted, as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

Internal Bug Ticket Reference: TECTRIA-140

Any news about this topic? I’m experiencing the same issue, with TEC 6.7.0 and TEC Category Colors v7.3.2.

Category buttons not showing on main events page (list view), only if I click on calendar view. If I go back to list view after that, the buttons are still there. But never the first time loading that page.

I was wondering the same thing – By the way, is there any code I can use to place the legend directly in a TEC header.php override?

Does anyone know of a quick easy way to do this?