Categories not saving properly

  • Resolved smjx

    (@smjx)


    11 months, 3 weeks ago

    I have a site where different users contribute posts to different categories. I am using Permissions to control what categories a user can contribute to.

    Recently, there’s been an issue where categories are not being saved properly. The list of accessible categories is always correct (based on the Permissions group), but the selected category doesn’t stay selected when posting. When trying to edit, no matter which category is selected, the post changes to Uncategorized.

    This issue appears to be impacting all non-Administrator roles. The categorization works fine when Permissions is deactivated, both on our theme and a default theme (Twenty Twenty), leading me to believe that it is the plugin. This behaviour only started occurring this week.

    Any assistance is appreciated. This site is currently in development and password protected, so if seeing the site is necessary, please advise on a secure way of sharing access.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    Hi @smjx

    Thanks for using our plugin.

    Could you please try add this constant in your wp-config.php and let us know if the issue persists?

    define('PP_NO_AUTO_DEFAULT_TERM', true);
    Thread Starter smjx

    (@smjx)

    Hi Riza – thanks for your response. Unfortunately, the issue is persisting. Please let me know of any next steps.

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    @smjx Does this issue happens on regular post type or custom post type? Also, do you have any screencast showing this behavior?

    Thread Starter smjx

    (@smjx)

    Hi Riza, this issue happens on regular post types for sure, I will test for custom post types. I can create screencasts, please let me know where I can send them privately.

    Plugin Author Kevin Behrens

    (@kevinb)

    @smjx Can you describe your Permissions configuration? What editing capabilities does the user’s role have, and what Category-Specific Permissions have you assigned?

    Private support tickets and troubleshooting through login to your dev / staging site is part of what we provide to Pro package subscribers.

    Thread Starter smjx

    (@smjx)

    The users impacted can write their own posts, edit their own posts, edit others’ posts, and delete their own posts. Category-specific permissions limit these users to certain categories when assigning terms and writing posts.

    I asked for a private method of delivery as the site contains some sensitive information, and I don’t want to broadcast that in a public forum. Are you saying I must subscribe in order to do this?

    Plugin Author Steve Burge

    (@stevejburge)

    Hi @smjx. Yes, that’s correct. The Free support here we offer is all done in public here on www.remarpro.com.

    Thread Starter smjx

    (@smjx)

    Thanks for confirming. I will be looking for another solution then, as subscribing solely to deliver a video that was requested by the team is not something I can do without some form of guarantee.

    Plugin Author Steve Burge

    (@stevejburge)

    OK, thanks @smjx. If it’s a problem that can be posted here on www.remarpro.com, we’re happy to help here.

Viewing 9 replies - 1 through 9 (of 9 total)
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