Great Plugin

  • The categories section goes missing in the automated email. But when I send a test email, it sends correctly. I suspect a bug. If you just want the numbers and not specific reports, you should be ok to use.

    UPDATE: The developers finally took care of the bug and it’s now fixed. That being said, this plugin is great for what it’s supposed to do. I absolutely recommend it.

    • This topic was modified 4 years, 3 months ago by notion9.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Zorem

    (@zorem)

    Hi, Ok, thanks, can you share a screenshot?

    Thread Starter notion9

    (@notion9)

    Hey Zorem,

    What screenshot would you like me to send you? The only thing I can send is the email I received. Please let me know. I would like to purchase the pro version. But I need this to work properly. Talk soon.

    Plugin Author Zorem

    (@zorem)

    Ok, we will check the categories

    Thread Starter notion9

    (@notion9)

    Thank you. I look forward to your update. Much appreciated!

    Plugin Author Zorem

    (@zorem)

    Hi, we checked, I could not replicate the issue, are you sure that in the dates you sent the report you had products that are assigned to categories?

    Thread Starter notion9

    (@notion9)

    Hey Zorem,

    When I send a test email. It works fine. But not when I receive the automated email at a set time. Even though the categories are selected, the report does not include it. But if I click on the send test email right away, it includes it again. So, the automated email is not including the categories. The products works fine. Just the categories.

    Plugin Author Zorem

    (@zorem)

    Hi, weird, we did the same testing and could not replicate it. can you send us a screenshot to our support chat?

    Thread Starter notion9

    (@notion9)

    The business was closed yesterday. I’ll wait for the report tomorrow and let you know. Thanks for looking in to this. I’ll send a screenshot of my settings and the time of the report.

    Thread Starter notion9

    (@notion9)

    Hello. I’ve sent some items to your support chat. Please let me know if this can be fixed as I’m hoping to go ahead with the plugin once it’s working properly. Thanks.

    Plugin Author Zorem

    (@zorem)

    Hi, We checked, there is no issue with the categories, it might be that you did not save the report settings and it might be that there is no data in your system, you will need to further investigate it on your website.
    Thanks

    Thread Starter notion9

    (@notion9)

    Did you see the screenshots I sent you? It clearly adds the categories when sending a test email and does not add the categories in the scheduled email. Not sure how I can fix this on my end. Too bad that you don’t want to support. Unfortunately I cannot go with the plugin if it’s not working properly.

    • This reply was modified 4 years, 3 months ago by notion9.
Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Great Plugin’ is closed to new replies.