• Resolved drkevinsullivan

    (@drkevinsullivan)


    I installed and have been using this plugin for several months. When I started using it, I confirmed that it was working. Every once in a while, I’d watch the plugin as it show itself dumping files, zipping them up, and storing them redundantly. This week, I made a small mistake when editing a page on my site. Rather than try to reconstruct it, I figured I’d just restore from last night’s backup. My backups are replicated both on my web server and in Dropbox. I went to the directory where my backups are stored. Sure enough, there’s one there for each of the last 30 days. I unzipped the most recent one, found the database .sql file, and used mysql to overwrite my current database with its contents. I started up my site, and it came right up, just as expected. Except, except, the contents were a freaking MONTH (actually six freaking weeks) old. I unzipped every zip file, and it turned out that every one of them had a database from APRIL 12, not May 25. Somehow, this plugin, without issuing any errors whatsoever, included a weeks old sql dump rather than an up to date mysql dump in the zip file it created. I just lost SIX WEEKS worth of work with no possibility of recovering all that work. It’s really a disaster. So, what went wrong? I don’t know. I’m too depressed even to try to figure it out. Any ideas?

Viewing 3 replies - 1 through 3 (of 3 total)
  • @drkevinsullivan, I’m really sorry to hear this happened to you. If you could, would you set your logging level to debug, rerun the job, and email us the resulting log file? You can send it to support [at] backwpup.com. To my knowledge we’ve never seen this kind of error before, so it is quite odd indeed.

    Plugin Author Alex Frison

    (@seville76)

    @drkevinsullivan I’m really sorry what happened to you. And as Brandon said, this is a very strange problem we never had before. What hoster are you using?

    Please send us an email to our support, as Brandon is mentioning and we will try to help you on this. Maybe there is a chance to recover something. Please also send us your admin login and hosting login, so we can check everything? That would be great.

    thanks a lot!

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @drkevinsullivan,
    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, please let us know and we will try to fix this ??
    Cuong

Viewing 3 replies - 1 through 3 (of 3 total)
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