Catalogue not syncing.

  • Resolved jh

    (@jethrohazelhurst)


    2 years, 8 months ago

    Hi there,

    We’e having issues with our catalogue:

    In the WooCommerce Plugin we’re seeing:

    • Products available 0
    • Products pending 0
    • Products need additional details 0

    Please see screenshot: https://snipboard.io/UJHe4V.jpg

    When I click the refresh circle nothing happens.

    I see a lot of errors in the consol when accessing this page:

    Please see this screenshot: https://snipboard.io/nVaqzP.jpg

    In the TikTok catalogue page there are 30 products, but we have 200+ products.

    Final screenshot: https://snipboard.io/UMJGgF.jpg

    This is strange why only 30 products get pulled in and showing as none in the plugin.

    Is this a known issue? We’re literally running the latest version of WooCommerce with no fancy plugins.

    Kind regards,

    Jethro

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor TikTok

    (@tiktokforbusiness)

    Hi @jethrohazelhurst can you please send the full logs so that the team can review?

    – Select WooCommerce on your sidebar menu
    – Select Status in the Woocommerce menu
    – Select Logs tab within Status menu
    – Type in “tiktok_for_woocommerce” in the search bar menu and select view.
    – Copy the entire log (drag and select all the way to the bottom of the screen to ensure you select and copy the full log)
    – Paste and attach the logs in a .txt file.

    Thanks

    Thread Starter jh

    (@jethrohazelhurst)

    Hi is there a secure email I can send this to? I’m not sure if there is sensitive information in the logs, I don’t want to just paste onto the internet. Thank you.

    Thread Starter jh

    (@jethrohazelhurst)

    UPDATE: I’ve sent the logs through to TikTok support with Ticket ID 701566.

    Plugin Contributor TikTok

    (@tiktokforbusiness)

    Hi @jethrohazelhurst – alternatively, you can send to [email protected]

    Thread Starter jh

    (@jethrohazelhurst)

    HI there, I’ve sent a few emails to [email protected] but am waiting for a reply for a few days now. I hear in the other thread that there is a fix for the catalogue sync issue?

    I have same problem.
    From 200 products on woocommerce, only 5 products appear in tiktok catalog and all with out of stock status.

    Plugin Contributor TikTok

    (@tiktokforbusiness)

    @jethrohazelhurst @schero86 please update to the latest version of tiktok for woocommerce (v1.0.4) and let us know if your catalog syncs. There was an update in this version to address the syncing issue. If not, we can revisit the logs from this latest attempt and continue to troubleshoot.

    Yes, started syncing now.
    Thank you for the update!

    Plugin Contributor TikTok

    (@tiktokforbusiness)

    That’s great news @schero86

    Thread Starter jh

    (@jethrohazelhurst)

    Hi there,

    That’s great, the catalogue is synced.

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
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