Catalogue doesn’t display

  • Resolved vacances2000

    (@vacances2000)


    7 years, 7 months ago

    Hi there,
    Following the exact steps like mentioned in the video(s). Before it used to work fine but since i’m using Elementor / OceanWP seems not to work? Is the product catalogue not supported by this theme / plugin?

    Thanks for your answer

    Jon

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter vacances2000

    (@vacances2000)

    Link correction: https://beluxtravel.com/hotels/philippines/

    Hi Vacances,

    We have not tested it specifically with that. Creating a page without Elementor page builder may solve your issue. Can you create sample page without page builder and add shortcode for catalogue in it and try please?

    Thank you

    Thread Starter vacances2000

    (@vacances2000)

    Hi
    Here a page but same catalogue without a page builder:

    https://beluxtravel.com/hotels/amsterdam/

    Regards,

    Jonathan

    Hi Jonathan,

    It looks like there’s more to it then just the catalog not loading. There’s nothing except the header. What happens if you switch to the Twenty Sixteen theme and then create a new page with just the product-catalogue shortcode on it? Does it show?

    Thread Starter vacances2000

    (@vacances2000)

    https://beluxtravel.com/hotels/phil/

    Even less than you said ??

    Hi vacances,

    I don’t know if you’ve maybe changed something since you wrote your last reply, but your catalog is loading when we visit that URL. I did notice in the developer console that there were a lot of image not found errors. I don’t know if that’s related to the images you’re using for the catalog or something else, but that could definitely be causing some load time issues. Please make sure you’re using the image upload feature to set product images or, if you’re importing products via spreadsheet, please make sure to use the full URL. Also, please don’t use any optimizing plugins that automatically truncate image URLs.

Viewing 6 replies - 1 through 6 (of 6 total)
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