• Resolved honlapdavid

    (@honlapdavid)


    Hello,

    i need help with modul. I duplicated the site, and now we have 2 sites in different domains. (different database). On both site i use same modul “Facebook for Woocomerce” but if i connect the site (any site) with Facebook Catalogue, for some reason both site start to use same catalogue (this edit takes several hours to get done, without my agreement). But every site has sepereated catalogue and facebook site, and i set them seperatly.

    I dont undestand why does it this, beacuse we are talking about two different sites. Can you help me please what is the problem?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @honlapdavid

    Thank you for reaching out!

    Can you try re-connecting the plugin to Facebook for both of your websites and see if this resolves the issue?

    Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

    You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Looking forward to your response.

    Thread Starter honlapdavid

    (@honlapdavid)

    Yes we are tested reconnecting lot of times-, not helped.

    Site 2 (duplicated)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://astron-gyertyak.hu
    Site address (URL): https://astron-gyertyak.hu
    WC Version: 6.1.1
    REST API Version: ? 6.1.1
    WC Blocks Version: ? 6.5.2
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.0.3
    Log Directory Writable: ?
    WP Version: 5.9
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: hu_HU
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.26
    PHP Post Max Size: 512 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.9-MariaDB-1:10.5.9+maria~focal-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.1.1
    WC Database Prefix: gjplhe
    Teljes adatbázis mérete: 115.68MB
    Adatbázis adatok mérete: 87.93MB
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    ### Post Type Counts ###
    
    attachment: 2280
    cms_block: 27
    cookielawinfo: 6
    custom_css: 2
    custom-css-js: 4
    customize_changeset: 2
    efbl_skins: 3
    fgf_master_log: 565
    fgf_rules: 1
    mc4wp-form: 1
    mif_skins: 1
    nav_menu_item: 68
    oembed_cache: 10
    oxy-testimonial: 2
    page: 25
    post: 32
    product: 355
    product_variation: 57
    pys_event: 1
    revision: 244
    shop_coupon: 80
    shop_order: 1
    tablepress_table: 1
    wafs: 1
    woodmart_sidebar: 1
    woodmart_slide: 7
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (13) ###
    
    Klasszikus szerkeszt?: írta WordPress-k?zrem?k?d?k – 1.6.2
    Classic Widgets: írta WordPress-k?zrem?k?d?k – 0.3
    Contact Form 7: írta Takayuki Miyoshi – 5.5.4
    Cookie Notice & Compliance for GDPR / CCPA: írta Hu-manity.co – 2.2.1
    Easy WP SMTP: írta wpecommerce
    alexanderfoxc – 1.4.7
    
    WPBakery Page Builder: írta Michael M - WPBakery.com – 6.8.0
    Rank Math SEO: írta Rank Math – 1.0.81.1
    HuCommerce | Magyar WooCommerce kiegészítések: írta HuCommerce.hu – 30.2.0
    WooCommerce: írta Automattic – 6.1.1
    Woodmart Core: írta  – 1.0.30
    Wordfence Security: írta Wordfence – 7.5.7
    WP Rocket: írta WP Media – 3.10.6
    WPS Hide Login: írta WPServeur
    NicolasKulka
    wpformation – 1.9.3
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: HUF (Ft)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Webshop f?oldal: #4 - /uzlet/
    Kosár: #2070 - /kosar/
    Pénztár: #2934 - /penztar/
    A fiókom: #2626 - /sajat-fiokom/
    általános Szerz?dési Feltételek: #5863 - /aszf-felhasznalasi-feltetelek/
    
    ### Theme ###
    
    Name: Woodmart
    Version: 6.2.3
    Author URL: https://themeforest.net/user/xtemos
    Child Theme: ? – Amennyiben a WooCommerce-t egy olyan szül?sablonban módosítunk
    amelyet nem saját magunk készítettünk
    akkor javasoljuk a származtatott sablon használatát. Hogyan készítsünk származtatott sablonokat
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
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    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product-cat.php
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    woodmart/woocommerce/loop/sale-flash.php
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    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php verzió 3.5.5 elavult. Az új verzió: 6.1.0
    woodmart/woocommerce/single-product/meta.php
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    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product.php
    
    Outdated Templates: ?
    
    						Hogyan kell frissíteni
    
    ### Action Scheduler ###
    
    Complete: 1?210
    Oldest: 2022-01-09 18:37:23 +0000
    Newest: 2022-01-31 08:49:30 +0000
    
    Pending: 88
    Oldest: 2022-01-31 08:49:55 +0000
    Newest: 2022-02-07 08:45:56 +0000
    
    ### Status report information ###
    
    Generated at: 2022-01-31 09:49:53 +01:00
    
    • This reply was modified 3 years, 1 month ago by honlapdavid.
    • This reply was modified 3 years, 1 month ago by Yui. Reason: formatting

    Hi @honlapdavid,

    Thanks for providing the system status report. I took a look at it and it seems that you pasted a report for another website as I could not find the Facebook for WooCommerce plugin under the active plugins in the provided report.

    Can you please check that and provide the correct system status report?

    Looking forward to hearing back from you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Catalogue connection problem’ is closed to new replies.