Catalogue connection problem
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Hello,
i need help with modul. I duplicated the site, and now we have 2 sites in different domains. (different database). On both site i use same modul “Facebook for Woocomerce” but if i connect the site (any site) with Facebook Catalogue, for some reason both site start to use same catalogue (this edit takes several hours to get done, without my agreement). But every site has sepereated catalogue and facebook site, and i set them seperatly.
I dont undestand why does it this, beacuse we are talking about two different sites. Can you help me please what is the problem?
The page I need help with: [log in to see the link]
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Hi @honlapdavid
Thank you for reaching out!
Can you try re-connecting the plugin to Facebook for both of your websites and see if this resolves the issue?
Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?
You can get it by navigating to the
WooCommerce / Status
section of your site. Once there, click on theGet system report
button and then copy it by clicking on theCopy for support
button. Then paste it here in a comment.Looking forward to your response.
Yes we are tested reconnecting lot of times-, not helped.
Site 2 (duplicated)
### WordPress Environment ### WordPress address (URL): https://astron-gyertyak.hu Site address (URL): https://astron-gyertyak.hu WC Version: 6.1.1 REST API Version: ? 6.1.1 WC Blocks Version: ? 6.5.2 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.0.3 Log Directory Writable: ? WP Version: 5.9 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: hu_HU External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.26 PHP Post Max Size: 512 MB PHP Time Limit: 600 PHP Max Input Vars: 1000 cURL Version: 7.47.0 OpenSSL/1.0.2g SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.9-MariaDB-1:10.5.9+maria~focal-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.1.1 WC Database Prefix: gjplhe Teljes adatbázis mérete: 115.68MB Adatbázis adatok mérete: 87.93MB Adatbázis index mérete: 27.75MB gjplhewoocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB gjplhewoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB gjplhewoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB gjplhewoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB gjplhewoocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB gjplhewoocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB gjplhewoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB gjplhewoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB gjplhewoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB gjplhewoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB 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mc4wp-form: 1 mif_skins: 1 nav_menu_item: 68 oembed_cache: 10 oxy-testimonial: 2 page: 25 post: 32 product: 355 product_variation: 57 pys_event: 1 revision: 244 shop_coupon: 80 shop_order: 1 tablepress_table: 1 wafs: 1 woodmart_sidebar: 1 woodmart_slide: 7 wpcf7_contact_form: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (13) ### Klasszikus szerkeszt?: írta WordPress-k?zrem?k?d?k – 1.6.2 Classic Widgets: írta WordPress-k?zrem?k?d?k – 0.3 Contact Form 7: írta Takayuki Miyoshi – 5.5.4 Cookie Notice & Compliance for GDPR / CCPA: írta Hu-manity.co – 2.2.1 Easy WP SMTP: írta wpecommerce alexanderfoxc – 1.4.7 WPBakery Page Builder: írta Michael M - WPBakery.com – 6.8.0 Rank Math SEO: írta Rank Math – 1.0.81.1 HuCommerce | Magyar WooCommerce kiegészítések: írta HuCommerce.hu – 30.2.0 WooCommerce: írta Automattic – 6.1.1 Woodmart Core: írta – 1.0.30 Wordfence Security: írta Wordfence – 7.5.7 WP Rocket: írta WP Media – 3.10.6 WPS Hide Login: írta WPServeur NicolasKulka wpformation – 1.9.3 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: ? Force SSL: – Currency: HUF (Ft) Currency Position: right Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Webshop f?oldal: #4 - /uzlet/ Kosár: #2070 - /kosar/ Pénztár: #2934 - /penztar/ A fiókom: #2626 - /sajat-fiokom/ általános Szerz?dési Feltételek: #5863 - /aszf-felhasznalasi-feltetelek/ ### Theme ### Name: Woodmart Version: 6.2.3 Author URL: https://themeforest.net/user/xtemos Child Theme: ? – Amennyiben a WooCommerce-t egy olyan szül?sablonban módosítunk amelyet nem saját magunk készítettünk akkor javasoljuk a származtatott sablon használatát. Hogyan készítsünk származtatott sablonokat WooCommerce Support: ? ### Templates ### Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/checkout/thankyou.php woodmart/woocommerce/content-product-cat.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable.php verzió 3.5.5 elavult. Az új verzió: 6.1.0 woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php Outdated Templates: ? Hogyan kell frissíteni ### Action Scheduler ### Complete: 1?210 Oldest: 2022-01-09 18:37:23 +0000 Newest: 2022-01-31 08:49:30 +0000 Pending: 88 Oldest: 2022-01-31 08:49:55 +0000 Newest: 2022-02-07 08:45:56 +0000 ### Status report information ### Generated at: 2022-01-31 09:49:53 +01:00
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This reply was modified 3 years, 1 month ago by
honlapdavid.
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This reply was modified 3 years, 1 month ago by
Yui. Reason: formatting
Hi @honlapdavid,
Thanks for providing the system status report. I took a look at it and it seems that you pasted a report for another website as I could not find the Facebook for WooCommerce plugin under the active plugins in the provided report.
Can you please check that and provide the correct system status report?
Looking forward to hearing back from you.
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This reply was modified 3 years, 1 month ago by
- The topic ‘Catalogue connection problem’ is closed to new replies.