Catalog manager errors

  • Resolved tcflip

    (@tcflip)


    5 years ago

    Hello,

    I use your plugin but i got 3 errors in Catalog Manager.

    1. 100.0% of purchases can’t be retargeted
    Based on website purchases on Mar 9, 2020
    6 of 6 website purchases on Mar 9, 2020 can’t be retargeted with dynamic ads, because 4 products are missing from your catalogs.
    How to fix it:
    Check that the content ID in your pixel installation for each missing product matches a product ID in your catalogs.

    2. 24 of 24 website adds to cart on Mar 9, 2020 can’t be retargeted with dynamic ads, because 13 products are missing from your catalogs.

    3. 497 of 502 website views on Mar 9, 2020 can’t be retargeted with dynamic ads, because 134 products are missing from your catalogs.

    Why does this happens?
    Until now we used to add products Manually.
    I checked and i saw that there is an option to add them via Facebook Pixel, i clicked next but shows that the Facebook Pixel code is not ready.

    What should i do to be ready ?

    Best regards

Viewing 6 replies - 16 through 21 (of 21 total)
  • Plugin Author PixelYourSite

    (@pixelyoursite)

    You probably need to refresh that page, or you’re in the wrong product catalog.

    I hope you agree to close this here. We are not suppose to offer support for other plugins here (this is about the feed plugin, not the pixel).

    Thread Starter tcflip

    (@tcflip)

    Hello @pixelyoursite ,

    I agree with that but i see no support in the other plugin ??

    As you can see in the images in my last post there was updated and in the Product Data Sources -> Products “There was a problem in your feed and no products were uploaded. Learn More.” https://ibb.co/yWf35LT

    Do you support the other plugin?

    Best regards

    Plugin Author PixelYourSite

    (@pixelyoursite)

    You also had an image with a message saying that all products were uploaded, four hundred something. I assume it was from the same Product Catalog.

    You can try to delete the feed and upload it again. Make sure you’re looking in the right catalog. Facebook will give you immediate feedback about the uploaded products. If you see no rejected products but your catalog is still empty, please contact Facebook support and ask them about this issue. It can be an error on their end.

    Thread Starter tcflip

    (@tcflip)

    Thank you @pixelyoursite ,

    I created a new one and i followed the same steps.
    In the new one i got the products right.

    Probably its a Facebook problem

    Thank you very much for the fast replies and the awesome support, 5stars from me ??

    I hope you start support your other plugin too.

    Have a nice day ??

    Plugin Author PixelYourSite

    (@pixelyoursite)

    I’m glad it worked, and thanks for the 5 stars ??

    Thread Starter tcflip

    (@tcflip)

    You worth it ??

Viewing 6 replies - 16 through 21 (of 21 total)
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