Catalog ID is missing

Hello @circoleto2022

I’d be glad to help you get this sorted.

I found another report of this same error and would like to check if the following workaround fixes the error you are seeing:

1) Deactivate Facebook for WooCommerce under Plugins > All Plugins

2) Navigate to your WordPress options page https://yoursite/wp-admin/options.php (be sure to have a backup of the site, and only edit the following fields) -In here please clear the value for the following fields:

wc_facebook_external_business_id
?wc_facebook_system_user_id?
wc_facebook_business_manager_id?
wc_facebook_merchant_access_token
?wc_facebook_page_access_token?
wc_facebook_page_id?
wc_facebook_pixel_id?

If it does not show these fields, or if the fields are blank, that will be fine.

3) Once that’s done, please re-activate Facebook for WooCommerce extension under Plugins > All Plugins and then click Get Started to re-connect to your Facebook Business Manager, select the same assets for Facebook Page, Pixel, and Catalog.

This should ‘reset’ Facebook completely, and allow the Pixel to be re-engaged as well as the Business Manager. As long as there is a non-conflicting catalog (see #1 above) then it should connect.

Please let us know the results.

Thanks for the reply but it still doesn’t work. Do you know what it can be?

Hi @circoleto2022,

Thanks for the reply, but it still doesn’t work. Do you know what it can be?

Let’s see what is causing this. Is your Facebook in English? If not, please follow the steps below and try the connection again:

• Change your WordPress site language to English under WP Admin > Settings > General
• Change your WooCommerce store currency to USD under WooCommerce > Settings > General

If the problem persists, It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Let us know how that goes.

hello, i’m experiencing the same issue. after following this step,

1) Deactivate Facebook for WooCommerce under Plugins > All Plugins

2) Navigate to your WordPress options page https://yoursite/wp-admin/options.php (be sure to have a backup of the site, and only edit the following fields) -In here please clear the value for the following fields:

wc_facebook_external_business_id
?wc_facebook_system_user_id?
wc_facebook_business_manager_id?
wc_facebook_merchant_access_token
?wc_facebook_page_access_token?
wc_facebook_page_id?
wc_facebook_pixel_id?

If it does not show these fields, or if the fields are blank, that will be fine.

3) Once that’s done, please re-activate Facebook for WooCommerce extension under Plugins > All Plugins and then click Get Started to re-connect to your Facebook Business Manager, select the same assets for Facebook Page, Pixel, and Catalog.

This should ‘reset’ Facebook completely, and allow the Pixel to be re-engaged as well as the Business Manager. As long as there is a non-conflicting catalog (see #1 above) then it should connect.

Hi @floatiestime,

Thank you very much for replying in this thread and I’m sorry to hear that are facing the same issue.

I’d be happy to further assist you with this, however, I’ll have to ask you to create a new topic. Despite any similarity in symptoms, your issue may be different because of possible differences in physical servers, accounts, hosts, plugins, theme, configurations, etc. Also, replying to unresolved threads is not recommended as per the Forum FAQ, and it’s possible that your reply will get archived and we won’t be able to provide you with more information.

Would it be possible to create a new topic by clicking here so that we further investigate this? ??